1945 N Lockwood Ave, Chicago Illinois 60639
As luck would have it, we got hit with heavy rain and my basement flooded… not once, but twice. After dealing with the frustration, I started calling different companies on Monday morning looking for answers.
The first company that came out immediately started talking about $15,000 to $20,000 solutions. Maybe those have their place, but what I needed was someone willing to take the time to explain what was actually happening and give me a straightforward assessment.
That’s when I took a chance, called another number, and ended up speaking with Jeremy.
From the very first conversation, Jeremy was patient, knowledgeable, and incredibly generous with his time. I explained what was going on, and instead of jumping straight into a sales pitch, he walked me through what he believed was likely causing the problem. He also took the time to explain how the city sewer system works and how it could be contributing to what I was experiencing. That information alone helped me better understand the situation and eased a lot of my anxiety.
Shortly after scheduling the appointment, water came into the basement again. I sent Jeremy a video and texted him with a question. Rather than simply replying by text, he took the time to call me personally and walk me through it. That level of responsiveness and customer service is rare these days and was greatly appreciated.
When Jeremy came out today, he was able to identify the source of the issue. He also ran the line all the way to the city connection and physically showed me what he had been explaining over the phone. Seeing it firsthand made everything click, and I left feeling informed instead of confused.
What I appreciated most was how honest and straightforward Jeremy was throughout the entire process. There was no pressure, no scare tactics, and no attempt to sell me something I didn’t need. Just clear communication, expertise, and a genuine desire to help solve the problem.
If you’re dealing with drainage, sewer, or basement flooding issues and want someone who will take the time to educate you while providing honest recommendations, I highly recommend Jeremy. It’s refreshing to work with someone who values integrity and customer service as much as he does.