1628 Dickson Ave Unit #230, Kelowna British Columbia V1Y 5Y7
Dear Ownership and Team at Carrington Kelowna;
RE: Letter of Appreciation and Reference
It is with great pleasure that I write this letter to you. I want to express our sincere gratitude for the incredible experience my family shared as two of our adult children became proud new home owners, each having purchased one of your impeccably built Carrington homes a few months ago. I hope this review helps others make a decision to use your company.
It’s important to note that our family has a construction and development background and are familiar with many of the intricacies of building which are often overlooked. When we toured Carrington’s new homes, we realized that the company clearly paid tremendous attention to detail with numerous amenities, features, and benefits not often considered by the majority of other builders. Whether it be utilization of free spaces, thoughtful placement of electrical and service outlets, transom windows in closets, use of high-efficiency triple pane windows and solar-ready conduits, and the clear utilization of trades who care, Carrington went above and beyond our expectations for “spec” homes.
It's also important to note the exceptional HR talent at Carrington. Chantelle was our direct point of contact for all aspects of our home buying experience. Her knowledge of the product and experience with the overall process was akin to that of a business owner. I can speak to this with certainty, as I operate a number of businesses and can spot an exceptional professional a mile away. Chantelle’s thorough approach to the process and her impeccable sense of customer service made us feel well cared for, beyond that which one often finds in today’s world. The champagne and thoughtful bath robes for each new homeowner was a lovely touch. Again, this sort of service is something often lost today.
We ended up purchasing two homes instead of one from Carrington for all of the reasons listed in this letter, however, to make things even more special, Chantelle worked hard to help us prepare a wonderful “surprise” for our family. She and her husband helped us to do a unique and amazing surprise for members of our family who were unaware of the second purchase. It was such a spectacular event for everyone, and something we will fondly recount as the years roll ahead. Chantelle made us feel like family, not merely customers.
Finally, I wanted to draw attention to the after-sales service that Chantelle and the team provided. With new homes there are often a few items which need adjustment and final touches (landscaping etc). The Carrington crew were ready to assist us immediately, caring for our needs as if we were fresh new sales opportunities. Again, this is not common in today’s world. Thank-you Chantelle and team!
In closing, it’s apparent to me that Carrington’s awards and accolades are well earned, recently being named the Builder of the Year for single family homes at the 2024 Okanagan Housing Awards of Excellence. Congrats to Carrington, you deserve this incredible recognition!
Your friends,
Moe & family