Urban Beauty Kelowna

Mar 2024

Probably my favourite haircut to date was by Desi. She has such a fun style and is an absolute sweetheart. Was a breath of fresh air getting my hair styled by her. Can’t recommend her enough.

Dec 2023

Fantastic salon! The atmosphere is welcoming, staff is professional, and the cleanliness is top-notch. They go the extra mile with little touches. Highly recommend for a great overall experience!

Dec 2023

I was unhappy with a haircut I received from one of the temporary self-employed hairdressers at the salon. (not the owner) The salon reached out to rectify the situation and offered either a corrective cut, consultation, or refund. One of the most important qualities of a business is how they react when there is a problem. Do they make it right or do they blame the customer and get defensive? This salon apologized and sought a way to make it right. While it might be awhile before I'm happy with my hair again, I am happy with the response I received from the salon and this reflects well on the owner. Clearly they care about their customers.