3820 Union Rd, Buffalo New York 14225
We’ve known Mr. Alan and his work for over 16 years, and have been his clients for several of those years. We hired him to take care of my in-laws’ (both in their 80s) front yard and sidewalk after trying to manage it ourselves.
Despite our efforts, my father-in-law often wouldn’t wait for the path to be cleared after a snowstorm and would try to do it himself. We initially hired another landscaping and snow plowing service, but they were occasionally unreliable, often forgetting to clear the driveway, which prompted us to look elsewhere.
We chose Mr. Alan because of his impeccable track record. For years, we’ve watched him consistently maintain the yards and sidewalks of three of our neighbors, showing up as early as 4 or 5 a.m. and every Tuesday in the summer to mow the grass. His punctuality and dedication are unmatched.
I suggested hiring him after observing his reliability, but the decision ultimately rested with my husband and his siblings. Initially, they opted for a larger company run by someone they knew, but that company had their hands full and their inconsistent service, occasional lapses and my father-in-law lack of patience led us back to Mr. Alan.
With Mr. Alan, we’ve never had to worry about missed appointments. He’s a no-nonsense guy who gets the job done as it should be. Some might find him serious, but his focus is on delivering service—not on providing the overly polite or pampering attitude some may expect these days.
One of the negative reviews he received seems unfair. It came from a former neighbor who disrespected him after a snowstorm. She was frustrated, arguing on the phone with her ex, and lashed out at him when he arrived to clean her driveway, we were in the middle of cleaning our sidewalk and had to presence the show of her on the phone before he even arrived, Mr. Alan stood his ground, spoke to her firmly and ended their business relationship, this drama happen before we hire him.
Unfortunately, some reviews reflect personal grievances rather than the quality and consistency of his work.
If you’re looking for someone reliable, consistent, with a proven track record of over 15 or 16 years, I highly recommend Mr. Alan. Ignore the occasional tantrums in reviews—he is a serious individual who gets the job done and his work speaks for itself.