Eyewear And Opticians near Salem

“Great customer service! Dr. Levy is wonderful! I appreciate the staff - so
Professional.“

“We cannot say enough wonderful things about this eyeglass store and its incredible owner, Shellee. From the moment you walk in, it’s clear that Shellee goes far beyond what is expected to make every customer feel seen, supported, and cared for.

As a family with special needs, finding providers who are patient, understanding, and genuinely inclusive can be challenging—but Shellee is truly exceptional. She takes the time to create a calm, comfortable experience, meets our family exactly where we are, and always ensures that everyone feels respected and at ease. Her kindness, expertise, and attention to detail never go unnoticed.

We return to Shellee every single year without hesitation and will continue to do so. Her work is consistently top-notch, and her commitment to her customers is unmatched. We recommend her to so many people because we trust her completely—not just for the quality of her work, but for the heart she brings to it.

If you’re looking for an eyeglass store where you’ll be treated with compassion, professionalism, and genuine care, Shelly is simply the best.“

“The people where more than just doctors or eyeglass sellers.
While there I felt like home. and everyone made us feel that way. thanks
Pearl vision Saugus
Rick and Kathy
PS See you soon“

“Nice equipment, clean office, good optometrists. In and out pretty quickly. Front desk is not very responsive, though.“

“Dr Hernandez was kind, patient and knowledgeable. Both my 9 yo daughter and I have gone for exams and had a great experience. I read some bad reviews about a waiver for an extra fee for a retinal screening which you can simply opt out of and get the traditional dilated eye exam. They’re just offering you a newer, less hassle screening if you want it. Definitely will be back again!“

“A woman called me back twice helping me with a potential order, saving me hours and a snowy drive. I dont get this level of customer dedication often. Ty love you lots“

“I was very happy with my experience at this LensCrafters location. Roger was professional,helpful and kind.“

“I went here on the 11th of April and my glasses will be ready around the 28 of April, although i know they said that I have not been able to check any status on line if any says im not a customer and not on file, makes me worried and new to My Eye dr and i have never waited this long for glasses or had a problem checking y order. just looking forward to my new glasses kathy b“

“I have been going to Bill at Designer Optical for 23 years, since my daughter was a toddler with strabismus in both eyes (for which she had successful surgery). Her prescriptions were quite complicated and fittings took a great deal of timeBill always made her feel comfortable and made the appointments a special occasion.I told him that she could choose her own frames from the age of three, and we talked beforehand about which ones would be best for her to select from, he was most helpful, kind and patient. One of the things my daughter enjoyed the most after choosing her frames was getting to select her glasses case after her final fitting.Since our appointments took a bit of time I got to watch Bill interact with many other clients, all of whom seemed to view him as a friend, as our family does.So if you want professional and friendly service go to Designer Optical for a great selection of frames and highly personalized service.“

“From the moment we walked in, one staff member truly stood out and made an otherwise overwhelming visit feel manageable. She helped us feel comfortable, supported, and genuinely heard, not just checked in and checked out. A smile from the second you enter, multitasking, and yet compassionate.

Her personality shined in the best way. You can tell she truly loves what she does. She cared about us on a personal level, not just a clinical one, and that made all the difference during a visit that came with a new diagnosis and a lot of nerves for my daughter. I had expressed concern about my daughter's new autoimmune condition and was pleasantly surprised to hear she knew of it and said she understood. The more we conversed, the more I found out she was a mother, a wife, a daughter, and had been in healthcare for close to two decades, and just like my daughter was entering the health and human service field. Sammy will be an asset to any company she works for. My daughter and I were so grateful. My daughter found her on LinkedIn, and we hope MyEyeDr will endorse her.

What meant the most was her willingness to go the extra step and recommend a different type of physician, a specialty I had never heard of, who could help us better understand the diagnosis and feel more at ease. That kind of thoughtfulness and advocacy doesn’t go unnoticed.

Thank you for leading with compassion, kindness, and professionalism. You made a hard day feel lighter, and that matters more than you know. We look forward to returning next year for an annual eye exam and hope she is still there! I would also like to recognize the consultants downstairs! Danvers has an incredible team working together to provide service with gratitude and heart!“

“Manager Arthur is incomparably the best Optician I've ever had the privilege of working with. I would never go anywhere else. He's also a magician for repairs. Great attitude.“

“I highly recommend this place for your eye exams. They also have a variety of lens designs at affordable prices. The doctor is very professional, kind and gentle.“

“I was really impressed with the quality of care I received from Dr.Taylor. He is a perfectionist and goes out of his way for his patients.“

“I had Ptosis…..Droopy Eyelids and Dr Mark Hatton did Eyelid Surgery on both Eyelids. His gentle voice put me at ease and his Skill and Wisdom resulted in Great looking Eyelids!!! I totally recommend Dr. Mark Hatton and Associates at North Suburban Eye Associates! Vicky and Mary Jo are welcoming and an asset to the office.“

“I had a great first time experience. All office staff and the Doctor were extremely friendly and professional.“

“Have no complaints. My wife and I have seen Dr. Prentice Mill great service and always tried to help you out when you don’t understand how your medical benefit works. I like it one of my best eye doctor I had“

“Glasses can be expensive. But I finally worked with the right person. I got one pair of lenses for free. Due to scratch protection. And the other lenses were $200.00. But they called me back said the price was $120.00 that was my best experience.“

“I have gotten excellent eye care and service at Towne Optical. There is a great variety of frames to pick from. Thank you!!!“

“The quality of the lens, and the name brand frames that are a third of the price for the same model. I’ve wasted money in the past not taking advantage of their optical department. I even just bought a pair of their brand sunglasses but just bought a regular sunglasses without a prescription so I can wear them with my contacts, and I’m so impressed with the clarity of the lenses, with polarization and flexible metal hinges for less than $70. Can’t say enough good things about them.
Now I just ordered a pair of glasses and they have a new transitioning (to sunglasses) that are a color exclusive to Costco called Sapphire; a very vibrant color between blue/violet.
FYI- the optician is a separate company than the vision department. I just go to my regular optician and bring my script. They staff have all been very helpful and kind.“

“I just wish the staff will be a little more apologetic for my experience of having eye sore immediately after trying on new lenses. They were not happy about me going back within 24 hours to inform them that the lenses they gave me had given me eye sore that significantly affected my work. They did say that maybe it is because I am putting it on at the end of the day. I have changed lenses 5 or 6 times in other places before. This has never happened. They changed it and gave me new lenses in 3 weeks . The new pair still gave me eye sore but I ended up trying it the next day in the morning. The eye sore went away. They promised me if there is anything wrong with it they can help me get another pair. They are a responsible vendor. I am changing my old review to a 5 star.“