316 Daniel Webster Highway Ste 102, Merrimack
Sat Closed
4.9
★★★★★
19 reviews
“Best experience with a service provider I’ve ever had. Customer service was outstanding from the moment I called. Sandy answered—she felt like a close friend immediately. They prioritized my residential installation 2 days before a major holiday (4th of July) and it was 100 degrees outside! Kevin, the service manager, was also extremely friendly, professional, sincere and honest. The AC replacement and installation cost over $10k, which was terrible news, but it was the most favorable experience I’ve ever had with a service provider despite having to spend that kind of money unexpectedly. They did project in 2 days and Kevin’s coming back to check on things next week. Kevin gave men his cell and is super accessible. Same with Sandy. I can text them and they respond within minutes. My house is already cooling down and they finished the project 20 minutes ago! BTW, I feel very safe having them in my home whether or not I’m there. Finally, I’ve worked with the same small, family-owned service provider (heating and plumbing group) in Manchester that my family has worked with for 40+ years—and they’re family friends—but I’m switching to SAM for all my AC (and almost certainly my heating and plumbing) needs now because my service and experience was that outstanding. Big thanks to Sandy, Kevin, and the rest of the crew for prioritizing my project and for making the process so easy. I genuinely enjoyed working with you all and look forward to working together in the years to come.”