Dead River Company is known for its reliability in delivering propane, heating oil, and kerosene to homes and businesses in Northern New England. They offer energy-saving solutions and install high-efficiency heating equipment, while providing 24-hour emergency service for their customers' peace of mind. The company has a strong focus on doing things right and treating customers well, with staff who show up when promised, keep work areas clean, and explain the work being done.
Customers have shared positive experiences with the company's responsiveness and helpful staff, especially during transitions like switching from natural gas to propane, which was made simple and stress-free. The technicians are praised for being kind, courteous, and knowledgeable, with one recent technician explaining boiler issues clearly and offering helpful tips. Management supports their technicians to ensure proper work without cutting corners, and the company values training and mentorship to improve service quality.
While most reviews highlight reliable and friendly service, some customers have experienced less positive moments, such as being charged over $400 for boiler service due to technician delays and long hold times with tech support. Customer service staff like Lisa were reported to be unhelpful in addressing concerns, indicating some room for improvement in communication and issue resolution.
Overall, Dead River Company is appreciated for its dependable service, professional staff, and commitment to doing the job right, with ongoing efforts to improve customer communication and service coverage.
Kyle Ross was the technician that came to do the annual tune-up on the furnace last week. He was on time, friendly, professional, knows what he's doing (knowledge of his job) and respectful of the house.
I have been with Dead River for 12 yrs now and I have very satisfied with their service. I would strongly recommend Dead River Company.
We recently thought we smelled propane gas and called them up. They immediately sent someone out at no charge to inspect for a leak.
It turned out we had simply run out of propane.
Even though there is typically a 7-day delivery window, they managed to get a truck to us in just two days to fill our tank.
Jessica Rosado, who did an incredible job taking care of us.
She's helping us up on their automatic delivery program, explaining that if we ever happen to run out while on this plan, any related fees are completely waived.
We truly appreciate.
“Great experience with the heating service. The technician did an excellent job diagnosing and fixing the issue quickly. He was professional, arrived on time, and explained everything clearly so I understood what was going on. The heating is working perfectly now and everything feels much more efficient. Overall, very satisfied with the service and would definitely recommend him to anyone needing heating repairs
159 Elm Street, Manchester, NH 03101
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