Reviews for Dead River Company
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Hours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Ratings
Google: 4.1/5 BBB: A+ Nextdoor: 14 ❤️Dead River Company
159 Elm St, Manchester
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I spoke with Karen at Dead River today to resolve an accounting issue today. She was patient and extremely helpful, following up with each step in helping me to get an account et up. Thank you Karen!
Update: I was reached out to by the general manager Jessica and we were able to resolve this issue. It came down to my boiler not qualifying for the service plan, which then means I would be charged under a different fee schedule which is normal service hour rates, which was not referenced in the plan information I was given, nor made aware of when a scheduling my service. Going forward linking regular service fee costs with the plan information in addition to making this more clear would be helpful for future customers. With the service plan, there are things that may not be covered, which would then lead you to be charged this normal service fee schedule, so this would...read full review
The customer service have always been very pleasant to deal with. The on site technician that came out to are house In Manchester was pleasant and explained what needed to be done to fix are issues. Very nice and helpful fellow