Best Heating & Air Conditioning / HVAC In Charlotte

“AC and Furnace Installation: Jo Brant and Dan with Morris- Jenkins did an air conditioner and furnace installation on July 4th 2025. I was quite pleased, actually elated, with their efficiency, skills, attention to protecting my home while uninstalling and installing an air conditioner and furnace. They did the install in less time than expected. They also explained how to use the programmable controls. I found myself informing them on a couple occasions they were a class act not only with install but with the organization with the team of young men doing the installs. I have to say the experience with Morris Jenkins via the first phone contact, technician who examined my original system, Jeff Peele who assisted me in the selection of air conditioner replacement, and to the 3 installers and afterwards the electrician. As important as it was that each had the skills needed was reassuring, but each were very friendly, professional, helpful honest. Morris-Jenkins is very organized in serving their customers. Lastly, I was surprised to find 2 carbon monoxide detectors after they left my home. :)“

“Justin Fuller serviced my unit today, he was very knowledgeable and precise in his work. I really appreciated that. Thanks Airtron for sending him out today!“

“I had a great experience with one hour they put me a brand new system and I was very satisfied 👌 with them!!!!! Thank you“

“Matthew Jones did a great job repairing our gas water heater today! He was excellent at explaining all our options & was able to fix the issue the same day.“

“Fast service, showed up on time and got everything fixed in under 20 min. Reasonable prices too for a weekend service call. Will use again!“

“We had an amazing experience with Queen City on a Sunday evening. Water was backing up into our laundry room and causing us to panic. I contacted Queen City and they quickly had an after-hours plumber at our house. Vinton diagnosed and fixed our problem and was so kind and professional. We will definitely use them again!“

“Professional, communicative, rockstar… just a few of the words I would use to describe the electrical work I received from Ron. Ron, thank you so much for all your hard work. Michael & Son Electrical, this great employee deserves a raise!“

“John was amazing! Super friendly and knowledgeable! He went above and beyond to ensure all of my questions were answered and provided a thorough review of the job order. I highly recommend and couldn’t be happier with the service provided! Thank you, John!“

“Had a problem come up with a thermostat on a Saturday morning. Called my current hvac servicer who advised that it would not be able to respond until the following Monday at the earliest. I called Bradham Brothers and they dispatched a technician who was at my house in less than 30 minutes. Solved the problem. Terrific service.“

“Responses and updates are well communicated and timely. Work efficient and clean. Knowledgeable and professional.“

“I contacted Horne to get a quote on replacing my two aging heat pump systems. Forrest came out on time as promised and was very thorough with his inspection of my current equipment. Forrest was extremely knowledgeable and professional and offered informed solutions and options. He didn’t try to upsell me things I didn’t need. Based on my experience so far, I would definitely recommend Horne and Forrest.“

“Many thanks to Bryce & Corbin for their efficiency in installing our new unit. They were polite, friendly and patient with our many questions. Thank you

Thank you Chris King for your knowledge and answering any questions we had. And also thank you for the time spent checking our system.“

“Our AC unit that we purchased from AirCare just a few years ago stopped working at the end of March. A tech came out 4/1/25 and had to order a motherboard. They were scheduled to come back April 7 to complete the repair and didn’t show or call during the timeframe given. When my husband who had been home waiting called they said they didn’t come because it was raining. They rescheduled for the next day, and once the motherboard was installed it apparently now says we need a new compressor and condenser. So now we’re waiting on these parts to arrive. I called today (4/10/25) because after the no show I have little faith in the communication from them but they are still waiting for parts to arrive. The person I spoke with was friendly and assured me they will call when it is all ready. Rated 3 stars for now, hoping this gets resolved and we have no more problems with the unit or the service. We spent a lot of money on this York unit a few years ago for it to have this level of problems. Thankful it is still under warranty and the weather cooled a bit. Will update when the work is done.
Update: Replaced the compressor and condenser and then needed yet another part, but work was completed April 30th/May 1. They did try to get us a whole new unit but the maker, I guess York, declined because they would rather replace every part in the unit. I don't think it was the fault of Air Care but communication on what was happening could have been better. Right before Easter on Good Friday when we were having a heat wave and waiting on parts they did bring us a couple portable units so we could be comfortable and I was so very appreciative of that. Our unit is still working and cooling so hopefully that will last! Overall I think Air Care is a good company and I was so much happier when they brought the portable air units so I upgraded the rating to 4 star. Unfortunately now we're having to look for a new upstairs unit and making price comparisons, I would go with Air Care again if the prices are competitive but not sure I would get a York.“

“Workers are replacing an obsolete exterior gas line which will eliminate gas leaks. In addition to doing a great job, they are courteous and respectful of the property and family. They went an extra mile to bring back my dog who “escaped” for a run in the neighborhood.“

“Justin was very patient and very thorough. This is the second experience I have had with Travis Crawford Techs. thumbs up again.“

“Mike did a great job with a new washer/dryer water, gas, and venting setup. They got the job done well and even stuck it out for a later night with a typical project snag. Thanks guys.“

“Robert did a wonderful job with my new bidet. He was very professional, cleaned up after himself, and was obviously knowledgeable of the electrical and plumbing aspect of this toilet. I would recommend him without reservation for any job. He is certified for electric, plumbing, and HVAC. So a man of all trades.“

“book online, repair was done the following day, super fast response within 24 hours, Bryant fixed the problem and installed the new garage lights, this new electoral service from Acosta is highly recommended“

“I have been using Assured Quality LLC for 20+ years and they never disappoint. On a recent inspection, they found a leak and resolved the issue swiftly for a fair price. They are honest, professional and timely. I recommend anyone needing heating and cooling service to contact them ASAP.“

“Chase came out and inspected the plumbing. Very knowledgeable and answered all question I had around the house. Amazing service!“

“I had my heating system service today. I want to say thank you for such a care.
Michael Long did an outstanding job attending to all my concerns .
Thank you“

“Your employee was great. We dealt with him a couple weeks ago. Same result.He has provided us great service!“

“Exact Temp installed three new HVAC 5 years ago to replace the 20-year-old units from my original house. Because of their great work, I called them to handle a repair to one of my AC units. It was easy to schedule an appointment, they came the next day and they implemented the required repairs the same day.“

“A month ago we had an issue with our heat. It wasn’t working and dropped to 64 degrees. Having 2 young children, time was of the essence. We needed a fix and needed one quick.
We contacted 6 different hvac companies. During the process, Ernie was out contact with Prime Comfort.
Ernie walked through our system. He explained what was going on and presented us with multiple options. Ernie also spoke about recommendations he thought would improve the air flow.
Why were those recommendations important? Why did we need more returns? Why did we need more supply vents? I mean, the original layout didn’t need it. Why now?
The reason the recommendations were made were truly based on why we were having to get our complete system overhauled.
Our furnace was overworked. The ductwork was too small and as such, the unit was working twice as hard to produce the needed heat necessary.
Our ac unit was having similar difficulties as the duct work was squeezing the air flow. Overworking and not producing.
My wife and I always found certain parts of the home to feel hot during the hotter times, and colder in certain spots during that same time. Then overall, out ac just didn’t seem to be cooling.
Enter all of the local hvac contractors and all saying similar things as to what they would recommend. So why Prime Comfort? Why did we go with them? Ernie.
Everyone had similar costs associated with the install and overhaul. Ernie however was always available. Ernie answered questions at every turn. He was available and always responded in a timely fashion.
With all of the other vendors, we found reasons why we just didn’t feel comfortable choosing them: Vague answers to questions or even avoidance, shifting the focus to something we had not discussed, or pricing so disproportionate to everyone else that we just dropped them from the possible vendors.
So Ernie.. Genuine and trustworthy from start to finish. Always available and walked through processes and options. Start to finish Ernie and Prime Comfort was the obvious choice, but we did our due diligence. There was no pressure from Ernie, just a willingness to engage and assist at every turn.
We had our install over 2 days as we had complete ductwork replacement, ac replacement, and furnace replacement. Added returns and supplies. Clean up and new thermostats. After leaving, it’s like they had never been there. Except for the air flow.
We have had hot and cold weather since install. We did not realize how much our other unit was overworking and how little it actually was working. Our new unit now cools the whole house equally and at a more consistent level. The same with the heat. Set point is also different. Before the install, the thermostat needed to be set lower than need be to adjust for the unit needing to overwork itself.
Our new hvac has been amazing. The professionalism and work done was far and beyond what we wanted. And through every step of the way, Ernie has always made himself available. It’s been weeks since the install, and whenever we have a question, Ernie is still available to answer. Above and beyond grateful to Ernie and Prime Comfort for everything they have done, and for making the process snd easier one than we could have hoped for.“

“The best HVAC company I have ever worked with. They do great work and treat the customer like family. Fair and honest.“