Best Heating & Air Conditioning / HVAC In Charlotte

“We have been Priority Advantage members for years now and have had excellent service and results. Tim Haun came and did our heat system service recently and he did a great job explaining to me how our 6 year old system is doing and what we need to begin to watch for. Thank you Tim and Morris Jenkins!“

“Ricardo was very helpful and efficient kept me informed on what he was doing and what should be done to get full care benefits“

“Very professional, took care in the installation of our new HVAC system, cleaned up when they left, very happy with the service!“

“We returned home yesterday after 8 weeks and found our thermostat to be ' all jacked up'. We called the on call service and Bethany came to our rescue! She was so pleasant, polite, knowledgeable and professional! She had the thermostat functioning again within 10 minutes! Bethany turned our unpleasant situation into a very positive experience! Thanks Bethany❤️ It's obvious you not only know your job well but enjoy it!“

“A month ago we had an issue with our heat. It wasn’t working and dropped to 64 degrees. Having 2 young children, time was of the essence. We needed a fix and needed one quick.
We contacted 6 different hvac companies. During the process, Ernie was out contact with Prime Comfort.
Ernie walked through our system. He explained what was going on and presented us with multiple options. Ernie also spoke about recommendations he thought would improve the air flow.
Why were those recommendations important? Why did we need more returns? Why did we need more supply vents? I mean, the original layout didn’t need it. Why now?
The reason the recommendations were made were truly based on why we were having to get our complete system overhauled.
Our furnace was overworked. The ductwork was too small and as such, the unit was working twice as hard to produce the needed heat necessary.
Our ac unit was having similar difficulties as the duct work was squeezing the air flow. Overworking and not producing.
My wife and I always found certain parts of the home to feel hot during the hotter times, and colder in certain spots during that same time. Then overall, out ac just didn’t seem to be cooling.
Enter all of the local hvac contractors and all saying similar things as to what they would recommend. So why Prime Comfort? Why did we go with them? Ernie.
Everyone had similar costs associated with the install and overhaul. Ernie however was always available. Ernie answered questions at every turn. He was available and always responded in a timely fashion.
With all of the other vendors, we found reasons why we just didn’t feel comfortable choosing them: Vague answers to questions or even avoidance, shifting the focus to something we had not discussed, or pricing so disproportionate to everyone else that we just dropped them from the possible vendors.
So Ernie.. Genuine and trustworthy from start to finish. Always available and walked through processes and options. Start to finish Ernie and Prime Comfort was the obvious choice, but we did our due diligence. There was no pressure from Ernie, just a willingness to engage and assist at every turn.
We had our install over 2 days as we had complete ductwork replacement, ac replacement, and furnace replacement. Added returns and supplies. Clean up and new thermostats. After leaving, it’s like they had never been there. Except for the air flow.
We have had hot and cold weather since install. We did not realize how much our other unit was overworking and how little it actually was working. Our new unit now cools the whole house equally and at a more consistent level. The same with the heat. Set point is also different. Before the install, the thermostat needed to be set lower than need be to adjust for the unit needing to overwork itself.
Our new hvac has been amazing. The professionalism and work done was far and beyond what we wanted. And through every step of the way, Ernie has always made himself available. It’s been weeks since the install, and whenever we have a question, Ernie is still available to answer. Above and beyond grateful to Ernie and Prime Comfort for everything they have done, and for making the process snd easier one than we could have hoped for.“

“Highly recommend ! Alonte was super friendly and knowledgeable. Best HVAC company in my thirty years of home ownership.“

“Your employee was great. We dealt with him a couple weeks ago. Same result.He has provided us great service!“

“I use and love using Assured Quality LLC, because I always receive prompt and professional service.“

“They are reliable, knowledgeable, and honest. You don't feel rushed if you have questions for them. I'd definitely give 5 stars. Bernard Dorsey came today, and was very polite and friendly. Thank You, Comfort Air!“

“Moreno has awesome skills. He installed brhe outdoor units and was very pleasant and knowledgeable. He gets right to work and works quickly. Arrived a little later than expected time but that was more of a scheduling issue.“

“Technician Matt M. serviced HVAC today and provided excellent service, made sound suggestions for maintaining these systems with my budget in mind. Very pleased with the service today!

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Editing to include and review plumbing services by Roby Services:

Got 3 new Kohler toilets and 1 bidet installed by Kris L. who was a Superman installing and hauling away old builder-grade toilets in just a few hours. I continue to use Roby Services because I want skill, experience and excellent service. Their plumber Kris L. really delivered!

We have had 2 area homes (electrical) serviced by Roby Services and are looking forward to having them complete a replacement HVAC installation. These guys are pros, have excellent problem solving skills, and value your business.

To follow up, our HVAC installation was completed today, Aiden and his teammate arrived on time and did a great job! Very satisfied!“

“Justin was very patient and very thorough. This is the second experience I have had with Travis Crawford Techs. thumbs up again.“

“I had a leak in my hot water heater and Michael and sons was close to where I live at so I called them they sent Joseph out and he did very good job he did run into some problems but had no problem tackling them it just took a little bit of time everything working very well“

“This is an update regarding today's (Dec 31st, 2025) service. Nathan came for a regular maintenance to HVAC system, and he went beyond. He smelled something when he was outside so he did bubble testing on gas line connecting to the house, it was leaking!! I called Piedmont Gas immediately, and a technician came over. He checked and repaired leaking pipeline... I couldn't be more grateful for Nathan's performance. Outstanding!!Thank you, Nathan!

Emerson did an excellent job to keep up the maintenance service for the HVAC system. He is knowledgeable and courteous. Highly recommend!“

“Dave came out this am and checked our heat pump—we had no cool air—- very knowledgeable- he gave us a through explanation of what was wrong, what our options were. Did NOT feel I was being sold something I did not need at all…Thanks for sending your best!“

“Our AC unit that we purchased from AirCare just a few years ago stopped working at the end of March. A tech came out 4/1/25 and had to order a motherboard. They were scheduled to come back April 7 to complete the repair and didn’t show or call during the timeframe given. When my husband who had been home waiting called they said they didn’t come because it was raining. They rescheduled for the next day, and once the motherboard was installed it apparently now says we need a new compressor and condenser. So now we’re waiting on these parts to arrive. I called today (4/10/25) because after the no show I have little faith in the communication from them but they are still waiting for parts to arrive. The person I spoke with was friendly and assured me they will call when it is all ready. Rated 3 stars for now, hoping this gets resolved and we have no more problems with the unit or the service. We spent a lot of money on this York unit a few years ago for it to have this level of problems. Thankful it is still under warranty and the weather cooled a bit. Will update when the work is done.
Update: Replaced the compressor and condenser and then needed yet another part, but work was completed April 30th/May 1. They did try to get us a whole new unit but the maker, I guess York, declined because they would rather replace every part in the unit. I don't think it was the fault of Air Care but communication on what was happening could have been better. Right before Easter on Good Friday when we were having a heat wave and waiting on parts they did bring us a couple portable units so we could be comfortable and I was so very appreciative of that. Our unit is still working and cooling so hopefully that will last! Overall I think Air Care is a good company and I was so much happier when they brought the portable air units so I upgraded the rating to 4 star. Unfortunately now we're having to look for a new upstairs unit and making price comparisons, I would go with Air Care again if the prices are competitive but not sure I would get a York.“

“We had two toilets installed. Dave and James were prompt and knowledgeable. Also, fairly priced considering the other quotes I received. Great experience!“

“Vinton at Queen City Plumbing was incredible. Fast, professional, and solved and repaired all plumbing needs. Would highly recommend and will use again. Thanks“

“Thank goodness that John Black found, diagnosed, and fixed a problem that could have caused my wife and me to have respiratory problems. All is well, and we hope John is our tech in the future.“

“Thanks to Sam and Rafael we got our AC up and running after an overnight outage. They were able to diagnose and correct the problem quickly. Thanks!!“

“Dmitry came to my house and thoroughly inspected my heating system. He was polite, professional, and explained his findings. I highly recommend Dmitry.“

“Had a problem come up with a thermostat on a Saturday morning. Called my current hvac servicer who advised that it would not be able to respond until the following Monday at the earliest. I called Bradham Brothers and they dispatched a technician who was at my house in less than 30 minutes. Solved the problem. Terrific service.“

“Adam arrived on time and was very polite and professional. Did not take him long to determine our issue and repaired it as well.“

“Our Tech, Jon Saxton, was very thorough and knowledgeable. Diagnosed the problem and replaced a part. Suspected there was a secondary issue and investigated further to confirm. Replaced another part and we’re back up and running again.“

“I’ve had multiple HVAC companies come to my house via Home Warranty companies and they were ALL terrible! Exact Temp is responsible, honest and consultative in their approach. They’ve fixed all the “repairs” made by those other companies!“