43714 Utica Rd, Sterling Heights
Mon Open 24 hours
4.9
★★★★★
111 reviews
“Our furnace went out on a Sunday, and A Plus was able to squeeze us in, which we truly appreciated. Miron came out and was extremely kind and helpful, especially considering it was a Sunday. He actually helped us last year as well, and once again provided great service.<br><br>Our furnace appeared to have burned out due to recent power outages. Miron explained everything clearly and recommended a surge protector to prevent this from happening again, letting us know we could also consult an electrician if we wanted. Unfortunately, they didn’t have the needed part that day, so the repair had to wait until Monday. (No big deal, it’s a Sunday, so completely understandable)<br><br>By 9 AM Monday morning, we had already received a texted estimate, and by 11 AM the technician was at our house. Henry (Joe) was very friendly and professional and even took the time to talk to our dog, which was a nice touch. He had a surge protector available and was able to install it that same day, which we opted to do. He also noticed another issue with the system and was able to take care of that during the visit.<br><br>Overall, this was a great experience from start to finish. Everyone was very kind, knowledgeable, and upfront about pricing and options. We also appreciated the consideration they showed us on the final cost. Excellent service and highly recommended”