Heating & Air Conditioning / HVAC near Melville

“To start I would never recommend this company to anyone. TLDR: This company doesn't do what they say they will and will cause you more problems than they are worth. If you know anything more than them, they get mad and will not do anything to ever make it right. It took them 2 weeks to install may a/c unit. Not like 2 of waiting for the appointment I mean they took 2 weeks start to finish to install it. They were very minimal in the communication and basically was told that because they had other people on the schedule, they would have to fit me in where they could in order to finish the install. For this trouble they gave me an extra year of free servicing (2 visits a year 1 in the spring and 1 in the fall). 3 months later my crawlspace guys come out to inspected my crawlspace and find water in it because the installers who put in the unit that’s in the crawlspace unhooked my crawl space dehumidifier and hooked up their condensation pump without notifying me. Luckly my crawlspace guy was able to take care of the water and hook back up the dehumidifier pump. I had to call millers to come out and fix the now disconnected pump for the ac unit which took them a couple days to do. When they did come out the technician was able to hook it up to run off the AC's power but was unable to explain why this happened in the first place. after that this year around the 1-year mark I had a servicing inspection appointment, I was notified only a couple of days before my appointment that I was taken off the schedule and had to call to reschedule a new appointment. Never mind the fact that I had already scheduled a work around for my job to be there for this appointment and now on short notice figure it out. the explanation I got was that they had a lot of installs and replacements due to because of the heat wave and that I was a lower priority. Final after the year and half mark of the upstairs unit being installed (I have to units because of the house age, and it was either to run vents separate from the up and down stairs than off one unit.) I came upstairs to go to bed and found water on my floor and water coming from the ceiling. I quickly take care of the water on the floor and go into the attic to find the condensation drainpipe from the unit's pump leaking. It was press fit on in an unconditioned space. I stopped the ac unit to prevent further damage and call millers. It was after hours so I was unable to get ahold of someone until the morning which despite the AI robot answering machine they have and is difficult to use was expected. I called that next day and was able to get a technician to come out to the house but instead of coming between 12pm and 4pm like I was told he didn't arrive until almost 6pm and during that time frame I had to call for updates twice because of the lack of communication. I had asked during the appointment call if they would be covering the repairs for any water damage that occurred and was told the technician would know. After the technician arrived and saw the issue, he fixed the pipes so they wouldn't leak. I asked him about the water damage and if it was covered and he said he didn't know. I was told a supervisor would and was given the name of one to ask for. He also said he would leave a note in his report to have one call me about the damage since I had questions (No one called me which at this point I was not surprised since they don’t seem to look at their own notes). I call the next day and it took 2 hours before I call from the supervisor I was told contact. I was told he would call the main office and hoped to get me an answer by the end of the day or first thing Monday morning (it was Friday afternoon at this point). No call Monday morning so I had to call them and was told that the supervisor I call was unavailable due to a family emergency and that they would have someone contact me soon. Tuesday morning and still no call so I had to call them again (seeing a theme here) and was told someone would call me today. they did in the late afternoon and was told “

“Sean did a great job diagnosing the issue with our boiler. He explained everything very thoroughly and answered all of my questions. It was clear he was an expert in the field. Thank you Sean and Tragar for the great service. Our service contract has been more than worth it!!“

“Gas boiler repair with Technicians Cliff Erickson and Tom Hebrank. Prompt, efficient and courteous service performed with integrity. Would highly endorse their services on behalf of Dashing Dans to anyone with a plumbing or hvac issue.“

“Joanna was great, explained everything well and offered up a lot of different options.“

“Our basement had old, damaged pipes that created a horrible flood and soaked and ruined our whole carpet. The basement was almost like a swamp. This plumber showed up on fairly short notice and ended this catastrophe very quickly. Completely solved our problem and did so quickly. Thank you so much.“

“Very personable and professional service by Mike. Arrived during the stated time period. Wore ‘booties’ when he entered the house, keeping my floors and rugs clean. No nonsense approach. He assessed the situation,offered the solution then priced it out. Gave us an estimate of the time and manpower it would take then asked when we’d like the work done. We said ASAP since it wasn’t an active leak, he could have a crew here in 3 days. We agreed and the job has been scheduled.
Part 2- 3 days later and Mike and Nick showed up on the earlier side of the promised window. Again, entered our house with the booties on. They originally said it would take about 4 hours when they came for the estimate but they wrapped it up in a little less than 2. They replaced a rusted sewer line and several feeds to it that were also rusted. We had just painted the room white and sealed the floor after some minor flooding in the basement. To look at the space, you never would have known they had been there. They had brought drop clothes with them and set those up everywhere. When they were finished, I couldn't find a single spot on the walls or the floor. Super clean workmanship. Theirs is a number we are keeping in our go to repair book. I highly recommend them. I can see why there are so many 5 star reviews. They earn them everyday.“

“The night before we were about to host Christmas Eve our heat went out and the pilot light would not stay lit. Youtube could not solve this problem. I remember seeing Gallett Air on Greater Long Island and decided to give them a try. Mike came out that night and fixed it within a half hour. Mike is the man! He explained what he replaced and how the new part will help the furnace work more efficiently. 10/10 recommend this company.“

“We had an appointment for Residential Spring Maintenance today, and Tyler did an outstanding job. He arrived on time, was courteous, and even brought his own shoe covers—which I truly appreciated, especially with carpet in the house. The inspection was thorough, and he took the time to explain everything clearly and offer helpful advice. Tyler was both professional and polite. Five Star Mechanical continues to impress us and we’re happy with their excellent service.“

“I just wanted to thank you for the excellent work you recently completed at my home. Your team was professional, punctual, and efficient from start to finish, and the entire process went smoothly without any issues.

It’s a pleasure to work with a company that takes pride in its work and delivers exactly what was promised. I truly appreciate your effort and attention to detail.

I will gladly recommend your services to others.“

“River responded to our emergency call same day, fixed the leaky pipe within minutes, and showed us a video clip of the piping system to reassure us no additional fixes were needed. ⭐️“

“Extremely professional and knowledgeable. Came on time and did a fantastic job. Andrew and his team were great; very polite and very respectful of our home. I highly recommend this company.“

“Joe and his assistant were both courteous, professional, knowledgeable, and friendly. I wouldn’t hesitate to recommend his company.“

“Chivalry Plumbing Heating and Cooling did an excellent job with my plumbing repair. The technician arrived on time, explained everything clearly, and fixed the issue quickly. Very professional and reliable service. Highly recommended!“

“Service persons were friendly and personable. They were very efficient and did the maintenance fast.“

“Excellent service. Quick and efficient dryer vent cleaning. Would definitely recommend and will be using this company again in the future.“

“The service man (Roberto) was very nice and knew his job. We needed to replace the circulator pump in the basement and replaced the thermostat on the second floor. System is up and running.“

“We have used Brian as needed. Not only is he kind, he shows up when he says he going to which that it itself is amazing. We’ve had horrible experiences being put off until another day by repairmen and Brian has never Done that. He is excellent at troubleshooting and then completely the repair. Afterward, everything is put back and you would never know a repair was done. Highly recommended !!!“

“Joe did an exceptional job for us. 5 different companies came and gave us the run around and took our money.

Joe came and spent 3 hours looking at the air handler, thermostat, running to his truck and fixed the unit and we finally have our air conditioning back!“

“Our HVAC didn’t work. A guy came (not from Universe) misdiagnose the issue. We contacted Universe and the service tech came right away within a day (free estimate) to diagnose the issue. Service tech knew exactly what was the issue. Came quickly! Efficient ! Problem resolve within 2 days!! Price is affordable compare to other businesses in Long Island. Highly recommended! Thank you Anthony !“

“Super happy we took the plunge. And replaced AC units with heat pumps. They're quiet, efficient, and crushing our heating oil use.

Likewise, working with Eric and the team at Cool Pro has been an absolute pleasure. Even when we've had a rare issue, they've promptly addressed it.“

“I just signed up for Homeserve yesterday, and am still in the ten day waiting period before the contract begins. Due to a poor distribution of heat affecting our main living areas, I called Homeserve this morning to see if they could dispatch someone on an emergency basis before the big storm this weekend. They were so helpful and got a technician in within 3 hours of my call! John was really thorough, kind, and did his best to address the issue. Turns out we have a major airflow problem, and there will be work needed in the future. He was able to quickly diagnose and rectify the problem for the time being. Thank you for coming to the rescue! Before calling homeserve, we had other people whom we had called who either could not make it due to distance and weather, or who made the original problem a bit worse. I am glad I signed up!“

“Awesome company and the staff are even more awesome. From beginning to end Marianne and Brian did an exceptional job. The install was done such professionalism by all. I have personally used them 3 separate times for HVAC needs and have recommended them to several people. If I could give them 10 stars I would!!!!“

“We had a leak coming from the unit, they found the source and fixed it. They were in and out in half an hour, great job! Stephanie is the best!“

“I highly recommend Rubber Ducky plumbing. Courteous and knowledgeable service. The best and will definitely use him again.“

“I have been a customer of them for years. They are always reliable. Explain everything that they’re doing. And reasonable in their prices.“