33 Front St, Danville California 94526
I had an excellent experience with Danville Hardwood Company, starting with the Operations and Showroom Manager, Scott, and continuing through the installation process with Cesar leading the team to install our beautiful floors. Every interaction with Scott (at my home, in the showroom, and via phone calls and texts) was very pleasant and he was always kind, knowledgeable, a good listener, and flexible to my needs and timeline. He has a passion for this business, and his goal is to make sure his clients are happy with the process every step of the way. He is an excellent representative of the company, and I would absolutely recommend him to anyone in need of hardwood flooring services.
During the installation process, the onsite team of three was led by Cesar, and he was phenomenal! He is clearly experienced and knowledgeable in the flooring field (and beyond!), and provided great communication to me, as well as his team over the course of the project. I appreciated how detailed the team was in making sure the work area was taped up tightly to protect the rest of the home, and the guys worked very diligently the entire time they were here tearing out the old floor and installing the new one. They were always pleasant and made sure to clean up along the way. One of the most impressive things was how “above and beyond” Cesar and team went to help with some non-flooring matters that came up during their time here. In particular, we discovered that our dishwasher had been left unbalanced from a prior countertop installation crew that had been in the home the week before, and water was now pooling under the dishwasher. Cesar and his team removed the dishwasher and during that process Cesar noticed there was an improper hose connection behind the dishwasher. He knew exactly what the proper connection should be, and he left our home to run down to Ace Hardware to pick up the right part for me, which was so kind of him to do. Above and beyond service, for sure! He installed the correct part behind the dishwasher, and then he and the team correctly reinstalled and rebalanced the dishwasher. He also had me test the dishwasher to make sure everything was working before he left, in case he needed to do any additional adjustments. He was so kind and willing to help! And they didn’t stop there – Cesar and the team gave the same “white glove” service to reinstalling and leveling our stove and refrigerator too, which was so reassuring. Hands down, Cesar and his team provided the best onsite experience and highest quality service we’ve ever had during multiple remodel projects over the years. The new floor looks beautiful and we’re thankful to Scott/Danville Hardwood Company, along with Cesar and his team for everything they did for us!