7291 Cottage Hill Road, Mobile
Thu Open 24 hours
4.9
★★★★★
155 reviews
“**UPDATE: to my original review:** I want to take a moment to say thank you to Donald, the technician, and the supervisor for stepping in and helping get things moving. Once they became aware of my concerns, they made sure someone from the company reached out to me quickly, and I truly appreciate that.<br><br>My original review was based on my experience at the time, when I had made several attempts to get a response and was having difficulty getting a call back. However, I also believe that when a company takes the time to listen and make things right, they deserve recognition for that as well.<br><br>Thank you, Donald, and thank you to the supervisor for your help and for making sure I was contacted. I really appreciate your professionalism and willingness to address the situation.<br><br>****ORIGINAL REVIEW: ***<br>I am very disappointed with the customer service from this AC company. I am calling on behalf of a commercial business, and I have called multiple times trying to get someone to return my phone call, but I keep getting the runaround. Even when the representative puts in a ticket requesting that the business call me back, I still don’t receive a call.<br><br>All we need is for our AC filters to be changed. This is the same company that installed our AC system, so they know the system and should be familiar with what needs to be done. It is extremely frustrating to have to keep calling and getting nowhere, especially when we are simply asking for routine service for a commercial business.<br><br>At this point, the lack of communication and customer service is very disappointing. Customers should not have to repeatedly call just to get a response for a basic service request.”