Flooring near Silverdale

“Here is a ‘shout out’ for JOSH WOOD, a Great Floors (GF) Rep in Silverdale!
A while back, I went into Great Floors in Silverdale as a first-time buyer of flooring, and the Rep who initially helped me was ED MURILLO. We discussed the cost of the flooring of which I was interested in purchasing, and I told him I might just purchase the flooring and have someone else do the install. I asked him if they would give a discount to the outside installer for the flooring. He said yes if he was eligible. Then later, after thinking about it, I asked if he would give ME the same discount if I had GF to do the install. I was appalled at his response. He had an immediate personality change and raised his voice to me and very rudely said ‘NO!’, that the company had to pay HIM, they had to keep the lights on, and yadeyadeyada and so on. I felt his behavior was totally inexcusable, and I felt belittled as I sat there speechless. It made no sense to me that they could give the outside installer a discount but not the customer who would have had the company to do the installation. In either event, if it was okay to give the outside installer the discount, but yet not work with me for the same discount and get GF business. He would still need to be paid and they would still need to have the lights on.
A few days later, I went back to GF to return a wood sample board. As I walked in, Ed was not present, but GF Rep, JOSH WOOD, was there to kindly and politely help me. A HUGE difference in night and day with salesmanship! I told him I was just returning the sample to ED, and that I had decided to go elsewhere to purchase my flooring. He asked me if there was anything he could do to change my mind. I told him of my personal experience with Ed and that I was not happy. He asked me to sit down and see what he could do to keep my business. JOSH gave me an incredible discount on my purchase because of my bad experience with ED ‘to keep my business’. He even took the time with me to discuss the different qualities of flooring of which Ed didn’t seem interested in doing without my asking. JOSH offered his personal opinion on flooring selections that would work well with my carpet color. I made my purchase with JOSH and was extremely happy with my dealings with him. I just wish I had read the GF reviews BEFORE my first trip there as at the time, there were all sorts of outstanding reviews about JOSH WOOD! He would have been my pick in the first place. Without Josh earning my business, I would have taken my business elsewhere. And guess what! I am now ready to make another flooring purchase, and it will definitely be with JOSH WOOD just because of his good manners and professional salesmanship. GF is very fortunate to have him as an employee!“

“We got three different bids for this project - Pacific Coast Concrete was the best value by FAR. Scheduling was easy and quick, and Mike kept us in the loop about any changes. Would use again for sure.Services: Concrete sidewalk building“

“My husband and I visited the Emerald showroom while shopping for new flooring. We found Alexander professional, helpful, responsive, knowledgeable, and friendly. He had a nice selection of high quality, but reasonably priced, flooring covering options and helped us identify the LVP flooring we were trying to match in our new house. Due to construction delays, we put the selection of new flooring on hold. A few weeks later my contactor removed some of the existing LVP floor to do foundation work. When my contractor was then unable to reinstall the floor, we panicked since it was critical for the next stage of my remodel. I immediately reached out to Alexander at Emerald Installation. He was AMAZING! Alexander came over that same afternoon and reinstalled the flooring. It was beautiful, and just in time for the next stage of construction. We don't know what we would have done without his help and expertise. I can't recommend Emerald Installation & Floors enough! They truly save the day for us!!!!!“

“I had a cat claw and scratch a patch of carpet near a door that needed to be repaired. Jim came in on short notice and was friendly, professional, and efficient. The repaired section is nearly indistinguishable from the rest of the carpet. Thanks much!“

“Our new Shaw carpet is beautiful! The Sales & Billing, Estimating, & Installation was exceptional! Thank you for a job well done!“

“Owen Shea was great and explained everything well. He was polite and did not pressure. Thanks Owen for great service!“

“I went there to find a few scraps of carpet they gave me free scraps. Perfect for my camper“

“We hired Integrity Floors to replace part of our hardwood flooring after experiencing a water leak from our refrigerator. It was a small job but difficult because the hardwood had to be laced into the existing floor. Hugo was our installer and he did a fantastic job. He was so knowledgeable and meticulous and finished the job very quickly. He also replaced our baseboards and cleaned up everything. He really is an artisan in his craft.
The owner Richard was very easy to work with and the cost was very reasonable. I would definitely hire them again should the need arise.“

“Awesome bathroom countertop cut and install with our product. Can't thank you enough after having unfortunate experience with a not-so skilled contractor.“

“I am glad I hired Rick because my new hardwood floors look amazing. He is a very talented craftsman that is reliable, on time, and clean. He connects his equipment to vacuums so no dust. Highly recommend!“

“Love the customer service I get every time I need something. Great products and they know what they are talking about. Definitely recommend them to anybody looking for flooring.“