Water Heater Installation Repair in Richmond

“Automatic Climate has been very timely, professional, and clean. Danny was very respective of time and concerns, taking the time to do thorough investigations of any issues instead of writing them off. Their yearly service contract is fairly priced for the services provided. I’ll continue to contract with them for my HVAC needs!“

“Thank you for great service! Oleg was a gentleman...he arrived on time and did a great job of keeping me informed of the work required and got my dryer up and running quickly. I appreciate the quick scheduling, the on-time (actually early) arrival and the great work!“

“I would not recommend this company.

The customer service was extremely disappointing from start to finish. The project failed inspection due to issues related to work performed under the permit they pulled. When those deficiencies were identified, the company refused to correct them unless I paid an additional $3,000–$4,000.

I was also concerned by the lack of knowledge, accountability, and professionalism demonstrated throughout the process. Rather than standing behind their work and resolving the permit-related issues, they attempted to pass the cost on to me.

To make matters worse, both the Operations Manager and the Owner were rude and difficult to work with when I tried to discuss a reasonable resolution.

Ultimately, I hired someone else to complete the required corrections. The issues that caused the inspection failure were fixed for approximately $600 in materials and about two hours of labor for one worker. Based on that experience, I am still unclear how the company arrived at a $3,000–$4,000 estimate for the same work. Even allowing for overhead and profit, that pricing seemed excessive for what turned out to be a relatively straightforward repair.

Overall, the experience resulted in unnecessary delays, additional expenses, and poor customer service. I was left feeling that the company was unwilling to take responsibility for issues associated with the work performed under their permit.“

“Joyce took my call and there was a plumber at my house in 2 hours. Chris was able to open my drain with his “jet”. Super cool machine that power washed my sewer. He used a camera to make sure he did a good job. What a great customer experience.“

“12/2025 had Foster come and replace water heater, arrived same day that I called, Danny and his helper worked efficiently and quickly. everything back up and running in a very quick time......a lot of skill was on display getting old heater out & new heater into a tight space.

5/2024 called for elderly parents just before closing on a Friday.....Joe was exceptional on the phone and sent tech out.....Scott arrived within the hour and explained EVERYTHING clearly and took his time, was very patient and helpful......could not have asked for anything better HIGHLY RECOMMENDED company“

“Nick truly went above and beyond to get our water back up and running after our main line burst. He helped get us scheduled earlier than expected, gave us an incredibly fair price, and guided me through the entire process. It was especially impressive that most of the quote could be handled online using their tools, which made everything faster and easier during a stressful situation. Highly recommend working with Nick and the Chase team.“

“Daniel was exceptional. Finished the job in great time. Cleaned up after himself. Showed up the very next day after I called. A very nice young man that does great work. I recommend this company highly. And ask for Daniel when you call.“

“I don’t normally write reviews but I feel I have to… the other night I woke up to the sound of gushing water only to get out of bed to ankle deep water…, apparently my water heater cracked and water was flying everywhere.. I called plumbers r us first thing in the morning like a nervous wreck Christina kept me calm as she reassured me they would come out that morning and take care of everything…. Nino showed up a couple of hours later and removed the old and installed a new one…. I’m ever so grateful to them for doing such a great job and in such a timely manner!!! Thank you plumbers r us !!!“

“Virgil and his team are absolutely TOP tier!!! They are one of the most professional, timely, and personable teams I've ever encountered. Amanda was also extremely courteous and helpful in making sure I knew exactly when the team was on the way! Let me save you some time if you are searching for plumbing and gas services... CALL THEM FIRST!“

“Bruce Oglesby was exceptional. He gave us valuable information related to our old baseboard radiation.. We’re waiting now for his estimate to do some work.
Linda Foster“

“Great experience. The guy has to dig trenches to put the indoor pipes underground in the basement. They were very professional and skilled. This was a remodel of a tiny bathroom into a big bathroom.“

“The experience was a pleasure working with RVA Plumbing. He accessed the problem and it fixed in no time.“

“Super responsive, thorough, and friendly. Great experience and will only use Harry moving forward.“

“Had an excellent experience with the technician today, especially for an emergency call during a snowstorm, truly above and beyond service.

My HVAC system had a communication fault and the heat wasn’t working. He carefully troubleshot the control board, switched it from the communicating system to a standard 24-volt setup, rewired everything properly, and made sure the furnace was running safely. Warm air is blowing perfectly now.

What I really appreciated was his honesty and professionalism. He was ready to install the thermostat I had purchased (Ecobee) and didn’t try to push what he had in hand. He explained that my system is in good condition and just needs regular servicing once in a while , no unnecessary replacements.

On top of all that, the total charge was very very reasonable , for diagnosing, fixing the wiring/configuration, and installation work, especially considering it was an emergency visit.

He took the time to explain everything clearly and made sure everything was working before leaving. Highly recommend!“

“An honest company that does fantastic work at a fair price, I highly recommend Hudson Plumbing and Heating!“

“Our friends recommended them Need a plumber when other plumbers tell you to just live with it? These are the guys to call to fix it. Will call them first from now on. DLJ found and fixed our problem and explained-showed us how a small bit of solder during install by someone else causes dripping and scalding.“