I’ve been a long-time customer of Carroll Plumbing and Heating, and their service has always been excellent — but this most recent experience was so outstanding, I just had to write a review.
Carroll recently replaced my air conditioning unit, and from start to finish — including the follow-up — I couldn’t be happier. Rob helped me select the right unit, patiently answered all my questions, and even provided a temporary window unit to keep me cool while waiting for installation. That kind of care and customer service is rare!
The installation team — Josh, Trey, and Ethan — were friendly, professional, and truly a pleasure to have in my home. Their attention to detail was remarkable, and they made sure everything was done perfectly.
As always, I wouldn’t hesitate to recommend Carroll Plumbing and Heating to anyone. They truly go above and beyond!
Marty Dillon Bowles
About Carroll Plumbing & Heating
Carroll Plumbing & Heating is a trusted technician for all plumbing needs, offering repairs, maintenance, renovations, upgrades, and installation services in the greater Richmond area. With over 50 years of experience, their team has worked on historic properties, new developments, and everything in between. They go the extra mile to ensure customers understand their recommendations and the steps taken to restore plumbing systems to peak performance and efficiency. Their plumbers are prompt, helpful, and professional, providing quick and reliable service, even on holidays. Recently, customers have praised the technicians for their knowledge and efficiency. One reviewer mentioned how Keith and his helper Trae put in necessary components for two push/pool shower levers, making them easy to operate again. Another long-time customer highlighted the outstanding service received during the replacement of an air conditioning unit, noting the exceptional care provided by Rob and the friendly installation team. Carroll Plumbing & Heating is known for diagnosing and quoting repairs quickly, completing jobs efficiently, and cleaning up afterwards. They consistently provide excellent service, making them a highly recommended choice for all plumbing and HVAC needs.
Reviews
Fantastic customer service and reasonable pricing. If you want an honest and accurate assessment for your business or home, I recommend them.
Carroll has taken care of my HVAC needs and plumbing problems for several years. I appreciate knowing that when my heat pump or AC isn't working, I can call anytme and either speak with a person or leave a message that will be answered. When my gas furnace had to be replaced on short notice a few years ago, Carroll recommended a company for the code-required chimney update and helped secure their fast response.
Photos
Hours
Monday 7AM - 4PM
Tuesday 7AM - 4PM
Wednesday 7AM - 4PM
Thursday 7AM - 4PM
Friday 7AM - 4PM
Saturday Closed
Sunday Closed
Good to know
- on-site services
- accepts credit cards
Location
2108 Maywill Street, Richmond, VA 23230
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