7455 France Ave S #194, Edina
Sat 9AM - 5PM
5.0
★★★★★
147 reviews
“When have you ever used words like “exceptional”, ”extraordinary”, or ”remarkable” for work done on your home? I had to use Google to come up with enough words to describe our roofing project with Craftsmen Home Improvement. There’s definitely a reason for all the 5-star reviews.<br>Customer service is first and foremost at Craftsmen. Our first contact was with Jim, to talk about the project and what Craftsmen could do. He was never rushed, never annoyed with our unknowledgeable questions and spent all the time needed so we were comfortable.<br>When we asked for a quote, we got biographies of the main people we would be working with and a detailed quote following the format from the insurance estimator. Plus the Lifetime Labor Warranty.<br>When we chose Craftsmen, we promptly got an email from them, welcoming us and an attached document “What to Expect with Your Roofing Project” with all kinds of helpful information.<br>We were concerned about damage to our new driveway. So we only made a comment, but it was out with the dumpster and in with a lighter garbage trailer. Then there was the daily clean-up: nothing was left out at night, it was all put away or taken away. And not only did they blow the leaves away from the house, they cleaned the whole yard and took away my husband’s raking job for the season. Needless to say, after the final clean-up, the yard was more pristine than before the job was started!<br>Regarding the actual roof, the crew came out to inspect the job and discovered several items that had been left off the insurance estimate – an additional $6,000 find. The crew worked early and late to beat the weather. And the roof looks great.<br>Staff was always available to answer questions-I don’t remember ever being put on hold.<br>I know our first stop if we need new siding or windows in the future. (I was not paid for this review!)”