Computer Software & Hardware
“My old MacBook Pro unexpectedly shut down and entered a restart loop, leaving me in a panic as all my data, including personal photos and videos, as well as crucial work files, were stored on it. Although I subscribe to Dropbox, I hadn't saved most of my files, and none were backed up. I called Norm, who immediately reassured me by saying I could stop by anytime. This was a relief, given my state of panic. When I arrived, I explained that I didn't want to repair the laptop if it was impractical or too costly. I just needed to retrieve my files. Norm was both friendly and professional. He opened up my laptop to see if there was a way to get it to start. Once we both realized the laptop was beyond repair, I asked him to help me retrieve my data. Despite my desperation, and he was fully aware of it, Norm didn't exploit the situation by overcharging me. Instead, he educated me about computers and hard drives and found a device that would allow me to recover my files. He advised me to buy the device directly and didn't charge me anything for his time! Not only did he not overcharge me, he didn't charge me at all! Norm is extremely professional, friendly, knowledgeable, and generous with his time. He truly cares about his customers, which is evident from his 30 years in business. My visit to his shop was not only educational but also a pleasant experience. I'm thrilled to report that his advice was effective, and I have now recovered all my files. I've also learned my lesson about backing up my data. Norm is the best! I wholeheartedly recommend him for all your computer needs.”
