Best Heating & Air Conditioning / HVAC In Napa

“Excellent, family run, local Napa Valley business. Courteous and professional. They did a great job replacing my furnace at a reasonable cost. Highly recommended.“

“Honest, quick service. Fixed my dishwasher in no time. Very responsive and VERY nice.“

“Wow, what a great response to my call for help! What a worry when your furnace doesn't work on the first cold morning of the season.. My friend recommended Steve who responded by showing up in less than 24 hours, quickly diagnosing and solving the problem. (It was the thermostat.) I am very grateful and have put him on my calendar for a regular service of the system.“

“I called because my AC would start out cold and then get warm. They fit us in the next day. Technician Joe came out and did his magic. Was respectful, wore footies, checked EVERYTHING, and didn't pad the bill. What else can you say about this honest company. Don't call anyone else in Napa.“

“I worked with Good Guy Builders (GGB) on a medium size home renovation in Healdsburg. Scope of work included: Complete renovation of all three bathrooms, Installation of new hardwood floors throughout house and new banister, Painting throughout house, Installation of new larger patio door, Tiling the mantle, Installation of new fence, Ripping out several built ins, Electrical, Plumbing, and several other smaller items. PROs: -Quality: The quality of Good Guy Builders work is A+. I really had zero complaints and they far exceeded my expectations on quality. Some places they really excelled -- tiling for the bathroom (I picked a really finicky Moroccan tile to install and they did so beautifully), flooring, banister (I gave them a picture of what I wanted and they truly replicated it), painting. Because GGB employs its people, versus subcontracting, it has a lot more control over quality and timelines. -Communication: I texted or emailed with Mark several times a day for months and he would respond same day and most of the time within a few hours at most. -Customer Service: *When I was first looking for contractors, I started by soliciting references from friends and acquaintances but I couldn't find anyone. I then resorted to Google and Yelp, hence how I found GGB. I ended up going with GGB because I had a good feeling that Mark seemed like a good guy. And I'm glad I was right! You don't need to be worried about Mark stiffing you or abandoning you mid project. *There were two or three very minor mistakes done. GGB fixed them immediately at their cost no questions asked. *When I had a concern about cost, Mark asked me to propose what I would need to walk away satisfied. He accepted my modest proposal without negotiation. I'm sure if I asked for more there would have been negotiation but I'm happy he didn't try to nickel and dime me. -Daily Reports: I wasn't living in the house at the time of the renovation but I would try to come up at least once a week. In lieu of being there full time, having the pictures from the daily reports was very helpful. -Timing: The project took a pinch longer than expected but to be fair I kept on increasing the scope of the project. My one requirement throughout the project was that I wanted to spend Christmas at the house, which Mark was able to accommodate. There was still a punch list of items but it was livable during Christmas. A true Christmas miracle! What to do next time: I don't want to call these Cons because these likely apply to every contractor, so these are more learning experiences. -Price: *GGB is definitely not a budget contractor, but the quality was great so I suppose you get what you pay for. In hindsight, what I would have done was ask for a budget on each major bucket of work rather than a lump sum budget. I kept on adding work as time went on, but without updating the master budget, which left me a little surprised at the end. *GGB charges hourly. On the one hand, with an hourly charge there's no incentive to cut corners. On the other hand, it's easy to exceed budget expectations. I'm not sure which system is better, but just know what you're getting yourself into. *I ended up using GGB for the entire scope of work because it was easier to have GGB just manage the whole project, particularly when it was crunch time, and there were a lot of workers on site. However, I would consider outsourcing certain parts of the work to other vendors, not for quality (because GGB did a great job) but just to see if I could better manage the cost. Mark was very open from the start that I didn't need to use GGB for everything. -I purchased as much as I could myself -- all fixtures, flooring, tile, etc -- and while being able to leverage Mark's contractor discount. I liked doing this because I liked having more control over the ordering and timelines of materials and of course the benefit of credit card points. -Make sure to think about labor costs in addition to materials costs. I used a small Moroccan tile for two of “

“All got fixed easily and quickly. I was called ahead and appointment was made in a short time. I have always been happy with your technicians and your company.“

“Call Scott! He's local, 20 years in business & very kind. Scott helped me at the last minute when I couldn't get the pilot light to stay on in our wall heater. It was so cold & I was hoping to have it fixed before the weekend. Two friends had tried to help, but I realized I needed a professional.Scott knew exactly what to do & discussed the options with me. In a timely manner, he replaced a valve & the problem was solved. We had a nice discussion as he got his work done. Thank you for your help, Scott. You are 5 Star Service! ?????Service: Ductless heating & A/C services“

“My AC stopped working. I called Bell Products in Napa and the next day David D. Responded to my residence. He arrived on time, was very courteous and professional. He spend all morning working on the AC and assured me he wasn’t leaving till everything was fixed. He kept me up to date on the progress and fixed the problem the same day. Thank you for the quick response and great service!Services: A/C system maintenance“