1402 Reisterstown Rd, Pikesville Maryland 21208
I am not sure why there are so many bad reviews, but as a patron of at least 15 years now, let me tell you what I think:
Very clean, very convenient space. The pedicure chairs could absolutely use an upgrade, but they're not bad or anything, just outdated. It is normally very easy to get an appointment and even as a walk in, you never wait for more than 15-20 minutes. I will say, a lot of times they don't pick up the phone and their mailbox is full, so it can be a pain to keep calling back. I can vouch for Alice, Tina, Lilly and Trish, heavy on praise for Lilly and Trish. Extremely professional, friendly and excellent technicians. I have very sensitive feet and all I have to do is ask them to go easy, and they do a great job, consistently. My mom is a bigger fan of Alice and Tina's work, who are also very efficient and consistent with good work. The only other issue I have is that you have to tip in cash, and many people are getting away from carrying cash. There IS an ATM on premises that's only 50 cents to take cash out, but it would be better to start accepting tips on the card payments. Also, there is an upcharge of a couple of percent for using a credit card, which I don't even know if is totally in compliance with how salons are supposed to operate. Again, taking into consideration that almost everyone uses cards now, it would behoove them to stop that particular practice.
But overall, it is a wonderful, consistent neighborhood spot with great technicians. The one thing I would say is to speak up ahead of time if you don't want something done, if you need a lighter touch, if you don't want your cuticles messed with, etc. English is not the workers' first language so make sure they understood what you said before allowing them to proceed.
One more thing: I haven't gotten my nails done in a very long time, just pedicures. So I cannot speak to those services. But the pedis are terrific!