Eyewear And Opticians near Catonsville

“Our entire family receives care at CEG! We can’t say enough positive things about the entire team“

“I felt that we got a thorough eye exam. Staff were kind and helpful. I'm pleased we found a new eye dr. that we liked.“

“The best all around eye exam/glasses shopping experience I have ever had. Dr. Chan is knowledgeable and made me feel comfortable. The staff was also friendly and helpful. Looking forward to picking up my glasses.“

“Everyone was so helpful and very kind.

Deanne was fantastic! Very kind and patient with me. She is a huge asset to Profesional Vision.

Thank you.“

“Dr.Jan really takes his time to hear you and find solutions that best fit you! Very friendly and warm too. Would def go again and I've recommended Dr.Jan to all of my family!“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“Amazing doctor and personalized care. I feel like I’m always taken care of well and never feel rushed.“

“My daughter broke her glasses and I was recommended to bring them here for repair. We were in and out in less than 5 minutes and it saved me a lot money since I didn’t have to replace her frames.“

“Even if I couldn't see out my new glasses PWO gets 5 stars. Not only are they probably the only shop in Baltimore where the staff doesn't hate their jobs, they seem to absolutely live for vision care. You get meaningful feedback -- Jordan* is patient and will get as wonky as you want, plus he actually designed the frames I picked. I submitted for out-of-network insurance benefit and net I might pay a bit more out-of-pocket than I might elsewhere, but PWO customer service is worth any delta and -- watch out -- optical providers notoriously rig pricing based on carrier reimbursement; here that's not a factor. If you wear progressives, you play roulette with the typical optician; Jordan* fit mine precisely, which is no mean feat. FULL DISCLOSURE: I already had my rx and did not get an exam from Dr Tony, although I overheard customers telling how great she is.

*he won't mind if you call him Elvis“

“I’ve been wearing glasses for almost 17 years, and the best experience I’ve had in pursuit of new frames and lenses was with Steve Brown. His wide range of knowledge in the available lenses, and frames was very helpful (and impressive!), and he took a great deal of time to make sure I was able to get the right frames, and much better lenses than what I had before. As it turns out the lenses I had been using before had imperfections in the material, leading to worse clarity, in addition to not being up to par with what is available with other lenses manufacturers… Who knew? Well, thankfully, Steve. He was even able to get the lenses made in the mere couple of days I had left before I had to go abroad, a feat which no one else was capable. Thanks to his expertise and competence, I have wonderful new frames, and amazing lenses which no one else had told me existed. I’d give more stars if I could.“

“I notice that my vision had gotten worse very rapidly, I made an appointment for an eye exam. Due to medication I was on I developed early cataracts. I was told by my doctor to see Dr Clarke Nelson at the Katzen Owings Mills location. He explained everything to me very thoroughly and didn’t pressure me to have surgery. I was uneasy driving because my left eye was all hazy with dark areas. I told him that I wanted to have surgery, so we scheduled the worst eye first and tentatively scheduled the second eye a few weeks later.

I was extremely nervous to have eye surgery while awake. I was amazed really quickly the difference in my vision. After surgery I had dark floaters each day decreased in a few days they were completely gone.! Honestly, I was shocked how well I could see! When I had a post op visit Dr Nelson said we don’t have to do the other it is up to you. I didn’t miss a beat…I said that “I definitely want my other eye done!”

I am thrilled with my vision now. My vision is sharp and clear! I can’t be more grateful for Dr Nelson’s skill and expertise! I HIGHLY RECOMMEND HIM!!!“

“John gave wonderful personal service. The new glasses came just as expected and he made sure everything was great“

“The doctors and nurses are kind. They listen and answer all your questions. Federal Hill Eye Care is NOT a doctor's appointment you are afraid of.“

“I originally went to the location to get my son's glasses adjusted which I had ordered online. My daughter's glasses hadn't come in so I inquired if there was a reason for the delay. One of the workers there, named INDIA, immediately jumped on the case, called customer service and found out that the frames were out of stock. She then worked with customer service to find a similar frame in stock, cleared that with me, and negotiated expedited shipping as well as got me a 15% discount for the trouble and lack of communication from the online side. This type of proactive customer service is a rare find and I definitely appreciated India's initiative, positive attitude, and advocacy.“

“Great customer service, clean store and positive atmosphere. Really happy they were able to find me a pair of glasses for my size. If you have a big head like me, they have a great range of wide size frames and different kinds of shapes.“

“Very pleasant service, they did a great job fixing my son Gucci glasses. They were very efficient in time. Price wise , was very reasonable. I recommend Frame mender 110% to anyone that needs the frame fix.“

“I have only been in the store two times, but on both occasions, Laura could not have been more helpful. She fixed my glasses without charge (they were so off balance), even though I didn't purchase them there. On my other visit, she went to herculean efforts to find a pair of clip-on sunglasses even though she was pretty sure nothing she had would quite work. Next time I go, I plan to purchase a pair of glasses!“

“Dr. Bender is an excellent doctor. She is very thorough and take the time the explain the results and problems to her patient. She is a "doctor's doctor" as many of my colleges place their eye care in her hands.“

“Great selection and wonderful service. Eddy is a seasoned optical professional! Totally great experience from start to finish!“

“This office has the most friendliest and professional employees. It is one of my favorite doctor's office to visit. I especially feel at ease and comfortable with Dr. Duan and her staff.“

“I love eyes on the plaza! I've been coming here for the past couple of years and they always ensure that my glasses are correct. Recently I had a problem with the lens in my new frame and they worked with me until we figured out the issue. Even when the insurance company delayed my moms glasses they kept me in the loop about the whole process and the timeline for when the glasses would be ready. They are excellent on communication, friendly people, and they just always go above and beyond!“

“My husband and I are so glad we stopped in this target optical location and worked with Ebony. She was so helpful, providing lots of information and answering all of our questions. Very professional and excellent customer service. It was a great experience, 10/10 recommend“

“I have been bringing my oldest here as well as myself for our eye care and they are always beyond professional, warm and kind. They always work to get you the best deal. Not only that, they have incredible expertise; I was told by one of the doctors who was very thorough with my exam, that I needed to see a specialist. I did and it turns out the bump on my eye on the back of my eye diagnosed my bone cancer (chondrosarcoma) at 40 years old! She saved my life and ensured my children still had a mother!“