Eyewear And Opticians near Catonsville

“everyone there is very nice and helpful. The doctor sees you quickly and they make the process very easy.“

“It was a great experience, everyone was nice. I got down to the root of my issue. Honest and that is what I look for, not dishonesty. Ty.“

“I had an excellent experience. The doctor was great at explaining what was happening and why, and really took the time to make sure I understood everything. They addressed all of my concerns and explained things in a way that was easy to understand, without ever feeling rushed.

I also appreciated how upfront they were about the costs. They explained how much my insurance would cover, so there were no surprises after the appointment.

Everyone in the office was friendly, welcoming, and genuinely helpful. It’s clear they care about their patients. I will definitely be going back and would highly recommend them to anyone looking for a knowledgeable and trustworthy eye doctor. Many thanks!“

“Dr.Jan really takes his time to hear you and find solutions that best fit you! Very friendly and warm too. Would def go again and I've recommended Dr.Jan to all of my family!“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“I've been going to professional vision for years , they have great optometrist doctors and I highly recommend this business.“

“Quick Fix Eyeglass Repair has been part of my family’s life for years. My Aunt Michelle used to bring my cousin here constantly because he kept breaking his glasses. When I needed their services myself, I came here—and I never stopped.

The staff is always professional, polite, knowledgeable, and very understanding. They work fast, their prices are affordable, and the quality is excellent every single time. You can tell they truly care about their customers.

I’ll be visiting again today. Thank you in advance for the amazing service!“

“My husband and I are so glad we stopped in this target optical location and worked with Ebony. She was so helpful, providing lots of information and answering all of our questions. Very professional and excellent customer service. It was a great experience, 10/10 recommend“

“The doctors and nurses are kind. They listen and answer all your questions. Federal Hill Eye Care is NOT a doctor's appointment you are afraid of.“

“Levin Eye Group were exceptional! They went to great lengths to solve an eye issue and get me the proper medication for the problem. Many thanks“

“I originally went to the location to get my son's glasses adjusted which I had ordered online. My daughter's glasses hadn't come in so I inquired if there was a reason for the delay. One of the workers there, named INDIA, immediately jumped on the case, called customer service and found out that the frames were out of stock. She then worked with customer service to find a similar frame in stock, cleared that with me, and negotiated expedited shipping as well as got me a 15% discount for the trouble and lack of communication from the online side. This type of proactive customer service is a rare find and I definitely appreciated India's initiative, positive attitude, and advocacy.“

“Warby Parker offered an excellent range of frames from very narrow to wide. The staff are easy to work with and the price is very good compared to other companies. Plus they donate a pair of glasses for each one purchased!“

“Very inviting right from the onset. Answered all my questions with ease and knowledge. As a new patient I felt very comfortable.“

“Rodrigo was amazing and I would definitely recommend him,very respectful honest hard working“

“A lovely experience as usual! A thorough exam, clear explanation regarding my eye health and changes to my prescription, followed by excellent help to choose frames and great explanation of my vision benefits.“

“Even if I couldn't see out my new glasses PWO gets 5 stars. Not only are they probably the only shop in Baltimore where the staff doesn't hate their jobs, they seem to absolutely live for vision care. You get meaningful feedback -- Jordan* is patient and will get as wonky as you want, plus he actually designed the frames I picked. I submitted for out-of-network insurance benefit and net I might pay a bit more out-of-pocket than I might elsewhere, but PWO customer service is worth any delta and -- watch out -- optical providers notoriously rig pricing based on carrier reimbursement; here that's not a factor. If you wear progressives, you play roulette with the typical optician; Jordan* fit mine precisely, which is no mean feat. FULL DISCLOSURE: I already had my rx and did not get an exam from Dr Tony, although I overheard customers telling how great she is.

*he won't mind if you call him Elvis“

“I’ve been wearing glasses for almost 17 years, and the best experience I’ve had in pursuit of new frames and lenses was with Steve Brown. His wide range of knowledge in the available lenses, and frames was very helpful (and impressive!), and he took a great deal of time to make sure I was able to get the right frames, and much better lenses than what I had before. As it turns out the lenses I had been using before had imperfections in the material, leading to worse clarity, in addition to not being up to par with what is available with other lenses manufacturers… Who knew? Well, thankfully, Steve. He was even able to get the lenses made in the mere couple of days I had left before I had to go abroad, a feat which no one else was capable. Thanks to his expertise and competence, I have wonderful new frames, and amazing lenses which no one else had told me existed. I’d give more stars if I could.“

“Popped in just to get my glasses looked at while I was in the area and they were so nice and helpful that I'll happily drive the extra distance next time I need something“

“Super nice front staff in ophthalmologist is bubbly and friendly and very helpful recommend this if you need any kind of eye care or cataract surgery they did mine and we're very helpful and thoughtful“

“John gave wonderful personal service. The new glasses came just as expected and he made sure everything was great“

“My experience at charm city optical was amazing. Everyone was helpful, friendly and professional. A special thanks to Brooke , who helped me pick out my glasses. I am very happy with the outcome. I will definitely go back!!“

“Personable, professional, and fun. An absolute pleasure to shop here and the service they provide is par-none.“

“Everyone at Revolution Eyes is helpful, caring, thorough. Customer service can’t be beat. I love that they have modern equipment to determine eye needs.“

“The entire staff at this office was very professional and friendly. Would definitely recommend.“

“Absolutely love the customer service and the large selection of frames. The only place I go for frames.“

“This is the best place to get your glasses. I bought a pair of frames over two years ago. They were broken due to circumstances beyond my control. Eye Candy looked up my order and checked to see if they had any more in stock. When that didn't shoe any they contacted the manufacturer and had them shipped to the store. My daughter picked them up and brought them to a friend who was returning to Israel where I now live. Thank you so much for the awesome service.“

“Dr. Chryssa is phenomenal. Explains everything in detail and in a way you can fully understand. Also great with kids!“