Eyewear And Opticians near Towson

“It was a good experience. I was disappointed that they would not allow me to use my health debit card because my balance was less than the balance due. Doesn’t seem fair“

“Quick Fix Eyeglass Repair has been part of my family’s life for years. My Aunt Michelle used to bring my cousin here constantly because he kept breaking his glasses. When I needed their services myself, I came here—and I never stopped.

The staff is always professional, polite, knowledgeable, and very understanding. They work fast, their prices are affordable, and the quality is excellent every single time. You can tell they truly care about their customers.

I’ll be visiting again today. Thank you in advance for the amazing service!“

“Caitlyn was great! Very knowledgeable and answers all of my questions on the phone before I booked my appt! I arrived and they saw me right on time and when I paid, there were no surprises, just as she told me. Great service all the way around!“

“Started coming here 7-8 years ago and this place is hands down the best place eye vision center I have ever been to. The staff is so friendly and even when I would come in store after 1-2 years, they not only remembered me, but showed the same fantastic friendly attitude as the first time I came here. Dr. Beveridge is so welcoming and nice when he speaks to you, and takes the time to truly explain something if you don't understand. Everything from the customer service to the actual vision service is top tier.“

“Super nice front staff in ophthalmologist is bubbly and friendly and very helpful recommend this if you need any kind of eye care or cataract surgery they did mine and we're very helpful and thoughtful“

“I’ve been wearing glasses for almost 17 years, and the best experience I’ve had in pursuit of new frames and lenses was with Steve Brown. His wide range of knowledge in the available lenses, and frames was very helpful (and impressive!), and he took a great deal of time to make sure I was able to get the right frames, and much better lenses than what I had before. As it turns out the lenses I had been using before had imperfections in the material, leading to worse clarity, in addition to not being up to par with what is available with other lenses manufacturers… Who knew? Well, thankfully, Steve. He was even able to get the lenses made in the mere couple of days I had left before I had to go abroad, a feat which no one else was capable. Thanks to his expertise and competence, I have wonderful new frames, and amazing lenses which no one else had told me existed. I’d give more stars if I could.“

“It’s a great place, everyone is so welcoming. A really wonderful experience with them.“

“Great selection of glasses, especially if tou want something different abd high quality.A little pricey if your paying out of pocket, but its a boutique and well worth it!! Def recommend“

“Amazing doctors. And beyond amazing staff. Very helpful with picking out glasses and making sure everything is perfect.“

“A lovely experience as usual! A thorough exam, clear explanation regarding my eye health and changes to my prescription, followed by excellent help to choose frames and great explanation of my vision benefits.“

“Helen was absolutely amazing! She is patient, kind, and understanding with every situation. As someone who worked as a manager in customer service, she is an absolute gem. Thank you! First experience was the best one. Will be coming back“

“Levin Eye Group were exceptional! They went to great lengths to solve an eye issue and get me the proper medication for the problem. Many thanks“

“Alex knows his business. He doesn't sell cheap frames or cheap lenses. He is bluntly honest. If you can't deal with it don't shop here. He knows what frames will fit the shape of your face, the width of nasal bridge etc. I've been coming here for 10 years and won't go anywhere else. Lenses are extremely high quality. If you want stuff cheap don't come here. You get what you pay for. I no longer live in Maryland but I still come back here yearly to get my new glasses.“

“Doctor Solomon is great and takes his time explaining everything. The staff , Lisa, Sherry, Dan are all so friendly and helpful!“

“I am so glad I chose Clark Appler to update my lens prescription. John was professional and knowledgeable. He provided wonderful service. I strongly recommend dealing with him and his staff.“

“I was great by Keosha, as soon as we walked in. She was polite and extremely helpful. The office was clean. The doctor was awesome and polite. Overall the best experience ever!!!“

“Instantly greeted with friendly smiles. Thorough and efficient exam. Very impressed, highly recommend!“

“Amazingly, there was no wait and I walked right in without scheduling an appointment. Eva kindly tightened and straightened several pairs of my old crooked frames and did a wonderful job. They also have a great selection of Ray Ban glasses and frames at this location. I’ll definitely be back to shop in the future!“

“The facility is very clean I didn't have to wait long the receptionist was very friendly and helpful.“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“It was a great experience, everyone was nice. I got down to the root of my issue. Honest and that is what I look for, not dishonesty. Ty.“

“Excellent experience. The doctor was knowledgeable and attentive, and the staff was friendly, efficient, and professional“

“I went to my appointment and the doctor and staff were nice. Then the billing department did not run my appointment through my insurance and kept trying to Bill me $550. I called them to speak to them about it, and the person that I talked to said that they would take care of it. I then received another bill for $550. That happened five times and they kept telling me that I couldn't get my lenses until I paid $550. I called my insurance and they said that they do cover my lenses and appointment. I kept having the same issue over and over again, and that was in October. It is now January. Natoya called me and solved the whole problem for me and told me that my lenses were in and paid for by my insurance company. She worked really hard to fit me in and get me an appointment right away. I came in and got my lenses. They are great the doctor was nice and knowledgeable.
Natoya is amazing. I had planned on never coming here again because of all of the ridiculous drama with the billing department, but Natoya and the doctor that I saw completely made up for it. Natoya went above and beyond for me. She is amazing. Thank you Natoya. You are the reason why I will be coming back to the Lutherville location.“

“I've been coming to Levin for 20yrs with my kids and I love that they remember you and treat you like family. Their customer service is amazing plus if you don't have insurance,the prices are excellent,I would highly recommend!!“

“Dr. Patel was very good this was my first visit with the new doctor. I was in and out in no time.“

“Exceptional experience – thorough, patient, and classy environment I had my eye check-up today at Clarity Eyecare, and I can’t recommend them enough. First, kudos to Dr. Howai Chan. She explained every single piece of information thoroughly and answered all my questions in a way that actually made sense. She made sure I was comfortable throughout, and I never felt rushed – my whole check-up lasted an hour, and she walked me through each step. She even gave practical examples and suggestions on how to properly take care of my eyes. I also want to shout out the front desk/reception. My appointment was at 4 PM, but I arrived at 3:30 PM and they accommodated me right away. Lisa was incredibly patient with me while choosing frames. She helped me pick the best size and color for my face, and she even shared her own experience, which really helped me make up my mind. Everything was smooth and pleasant. The vibe of the place is classy and modern – I genuinely enjoyed being there. Highly recommend!“

“My experience at charm city optical was amazing. Everyone was helpful, friendly and professional. A special thanks to Brooke , who helped me pick out my glasses. I am very happy with the outcome. I will definitely go back!!“