I arrived at Visionworks in the morning but they were quite busy but they got me in that afternoon. Everyone is extremely nice very knowledgeable they explain everything to you and I highly recommend Visionworks. It was my first time coming there and I had a wonderful experience.
About Visionworks
Visionworks is a well-known optical retailer with a reputation for high-quality products and excellent customer service. They offer a wide selection of glasses, contact lenses, and prescription sunglasses for men, women, and children, carrying designer and exclusive brands such as Ray-Ban. With over 770 locations across 41 states and Washington D.C., they also accept thousands of vision insurance plans and FSA funds for eye exams, glasses, and contact lenses.
One standout employee at this location is Megan, who is known for her exceptional customer service. She builds rapport with customers and remembers details about their lives, making them feel comfortable. Her extensive knowledge of the products and services offered at Visionworks is impressive. Dr. Wellons is also highlighted for her professionalism, taking time to address customer questions and concerns about eye health.
Overall, customers have had positive experiences at this Visionworks location, appreciating the staff's attentiveness and care from the initial phone call to the in-person appointment. The front end and lot are very clean, and the selection of affordable and designer frames is massive. The staff is friendly and informative, helping customers with orders and adjustments while keeping the experience enjoyable. Visionworks is committed to providing a superior customer experience, and based on reviews, they are successfully delivering on that commitment.
Reviews
My appointment was quick, all the employees and Doctor are amazing. After having a bad experience at the Annapolis location, I was not sure if I would keep using Visionworks but after my great appointment yesterday, they have a customer for life!
The arm of my glasses fell off, I went in and they were able to very quickly help me and I walked out with my glasses intact about 20 minutes later. They were very friendly and helpful.
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Hours
Location
6731 Ritchie Highway, Glen Burnie, MD 21061
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