Eyewear And Opticians near Loves Park

“So far the process has been okay me and my daughter went in and got our eyes examined they said I needed glasses I ordered my glasses the 11th and it is now the 22nd and still no glasses I called and got placed on hold for 11 minutes then hung up on then when calling back immedantly placed on hold, we will see if I ever receive my glasses or if I have to take my business else where. Edit to say after calling back for a 3rd time and getting the excuse they are busy being told my glasses are in fact ready for pick up, I was originally told 3-5 days and will pick up on day 11.I did get my glasses and all was well.“

“Dr. Chanthalangsy was very patient and took the time to explain everything to me. The staff was extremely friendly and made the whole process enjoyable. Would highly recommend!“

“The most kind and helpful staff and incredible optometrist. They were very helpful with insurance information and I will absolutely be a returning customer.Highly recommended“

“What a great experience! Dr. Hansen was kind & very informative! The staff was super friendly & efficient! The price was fair, they have a buy one get one 50% off which was great. I will defiently be coming back. Thank you for treating me like a valuable customer!“

“I am kind of picky since my dad had Niedermann Optical years ago. Well my everyday glasses are different than these, but thinking about adding one to my collection. Glad they can do so much here. Once I had them grind some lenses smaller even for a replacement pair that broke that I could only get via the web and it arrived slightly smaller.“

“I called in the morning on a Saturday to get an eye exam got scheduled same day for after 1pm. Picked out my reading glasses I needed and the 2 pairs I got were ready in under 30 minutes and cost under $50.“

“Kathy is a God send! It's so refreshing to meet someone who truly cares about their customers. She suggested a 2nd opinion on my current script which proved to be incorrect. I got a new script and even though I've had epic fails with progressives in the past, Kathy recommended HD progressives. I was more than pleasantly surprised with the clarity of the lense and they weren't nauseating. I highly recommend Whalen Optical. Thank you Kathy...God always gives us what we need and you are a blessing!“

“My 95 year old mother broke the nose pad off of her glasses. She lives in a nursing home next door to Walmart. I ran over to the Walmart Vision Center on June 12th to see if they could repair them. The women behind the desk could not have been more kind or helpful. The pad was replaced quickly and my mom only went a short time without glasses. I was so impressed with the service that I will switch eye specialists!“

“They are very thorough with the exam and take their time with you. So helpful in helping me pick out frames. I will be back here again.“

“I recently purchased a couple pairs of eyeglasses from this store and I have to say, the owner was amazing! They were extremely knowledgeable about their products and helped my son and me find the perfect pair of glasses that fit my style and prescription needs. The owner was also very friendly and made the whole buying experience enjoyable. I highly recommend this store for anyone looking for a great selection of eyeglasses and excellent customer service.“

“dr. Trish Patterson is a wonderful audiologist. She is a very kind professional and has great bedside manners in dealing with her patients. She takes the time to answer your questions too. Very nice facility“

“The staff was very polite and professional. The Dr is always patient and always answers any questions I have.“

“The doctor my husband and I both seen at the Rockford location on 1/10/24 was extremely kind,and caring. She was very to the point, and we were able to tell her our needs and wants and she understood and helped us get the vision results we were looking for. In the end we both ended up with Either glasses prescriptions that were perfect or contact prescriptions as needed. Pricing was on par to local shops. They have a great selection of glasses, we worked we Sherri on ordering glasses and she took her time with us allowing us to look around take are time and get what we wanted. She explained our insurance benefits and made the process goes very smooth. The lady who helped check us in was very kind and sweet, she wished us a good day as we left and were all happy with the experience. -side note :my husband had issues with first set of trial Contacts doctor had him try and got him back in office right away when he called to inform of issue, he was able to be seen and she put him in contacts he had been in,in the past and he was very happy with the outcome.“

“I went here early last year for the first time. I really liked the doctor and the staff. Both were very friendly and informative. I also requested my prescription a couple of months ago to replace my glasses that were accidentally thrown away. They emailed me within 5 minutes with zero issues. I see other people who have given this place bad reviews, but this was not my experience whatsoever. Excellent place, and I will continue to go and recommend it.“

“Great Service from the Customer Service Reps to the Dr's. Gave options and great service.“

“Dr. Newcomb and all of his staff are the absolute BEST!!! I highly recommend this office! I did not have a long wait at all to see the Dr. They treat you like a person and not just a number. Ashley took extra time to help me pick out my frames and was definitely not attempting to \\\"over charge\\\" me as another review attempted to state, this is just simply not true. She even picked a lower priced frame as her favorite for me!“

“I already had my prescription I just needed to pick up some glasses. The process was quick and the customer service was friendly. They called me back when they were ready to pick up.“

“I had a wonderful experience with Dr. Minark; he is a huge blessing to our community who accepts state insurance to help those who are in need. He was kind and compassionate about what he does. I highly recommend !! Thank you Dr. you will have many blessings in heaven my friend ♥️“

“I started using "cheaters" about a year ago since noticing an issue with slight blurriness. I've never had a professional eye exam and didn't know what to expect. The doctor and associates were very friendly and explained things well. They didn't try to "upsell" me anything or push unnecessary items on me. I received my glasses quickly and was very happy with my experience...and my new glasses!!! ?“

“If I would have reviewed this office 2 years ago, it would have been a one star experience. I’m thankful that I gave it another try and requested Dr. Kittle who comes highly recommended and rightfully so. From start to finish (picking up glasses) it was a great experience.“