2203 Santa Fe Dr, Pueblo Colorado 81006
We noticed an unusual smell when our AC kicked on one day last week. After many years of using a large, well-known Pueblo HVAC company whose service (in my estimation) has suffered after being bought out by an even larger non-local entity, I was looking for someone smaller, local, competent, and responsive.
Clarks Mechanical met all the criteria. The lady I spoke to in their office was professional, friendly, and promptly scheduled a service call for the next day. On the service day, I was notified when the tech was on his way (on time as promised).
The tech, Levi Acosta, was outstanding. Like the office personnel, he was friendly and professional. He also proved his competence, quickly diagnosing that the smell was coming from a blower motor burning out. He contacted a distributor, made arrangements to get a new motor, and handled all the red tape to ensure the cost of the part was covered under the still-in-effect warranty. As this was on a Friday, and because the new motor wouldn't be available to install until Monday, he offered to bring out a portable AC unit to help get us through the 100-degree temps expected that weekend. On Monday, he arrived before the promised time and quickly and efficiently installed the new motor, got the system running, and made sure all the numbers were checking out as they should before leaving.
The entire process was no stress/no mess, with Levi demonstrating high-level expertise, follow through, personableness and a commitment to customer-focused service and transparency. He was also an excellent communicator.
Clarks Mechanical proved to be exactly what I was looking for -- local, responsive, nimble, and highly competent. Moving forward, Clarks and Levi are my new go-to HVAC resources.