65 Cristich Lane, Campbell
Mon 7:30AM - 5PM
4.7
★★★★★
129 reviews
“I wholeheartedly recommend Residential Heating and Air Conditioning. Our nearly 30-year-old HVAC system failed. The HVAC Comfort/Sales Consultant (Timo Parra) listened to our goals, which included reducing the furnace noise in our family room and temperature variance upstairs. Timo was very thorough in his analysis and solution recommendation, which included a high-efficiency, multi stage/speed gas Furnace, AC condenser unit, plus a second air intake upstairs (where there was none) and ductwork down to the furnace in the garage. While there were some unexpected complications (to all of us) along the way, the entire team was outstanding in the way they handled the challenges. My wife and I are very happy with the end result.
In my opinion, Residential is just the right size of company. Small enough to provide great customer service, yet large enough to have a real business organization and leadership infrastructure that segments the important functions (sales/HVAC consultants, HVAC designers, service techs, job project coordinator/scheduler, accounting/billing, fabrication and possibly more). Best of all, all the people/departments work together seamlessly without pointing fingers when the unexpected happens. It’s easy to provide great customer service when things go well but way more difficult when challenges occur. I can’t say enough positive things about Residential in this area as well as exceptional response times (calling/emailing/texting) from the entire Residential team during the entire job. I’d like to recognize all the Residential employees I interacted with on a frequent and infrequent basis. All interactions were very positive and professional (and friendly). The plumbing and drywall subcontractors also contributed outstanding work quality and service.
Sales/HVAC consultant: Timoteo (Timo)
HVAC Design: My apologies but I can’t recall the person’s name that came out with Timo for the pre-installation planning/load calculations.
Installation Team:
Installation/Tech Manager: Noah
Primary Installation Team: Noel, Oscar, Abel and Ben. These guys worked very well together. They had a tremendous work ethic (job done well and efficiently) and positive attitude even when working in extreme heat! The team also kept us in the loop regarding job progress and cleaned up the work areas at the end of each day.
Service Techs - post installation fine tuning work/adjustments: Steven, Julian, Brandon, and Abel
Project Coordinator: Sabrina
Accounting/Billing: Susie
My apologies if I omitted any of the Residential project team names. I am either unaware (Fabrication folks, for example) or forgot. No slight intended.
In short, Residential provided high quality at a reasonable price.”
