Romanoff Renovations
“I purchased carpet through Home Depot, with installation completed by Romanoff Renovations. My experience had both significant frustrations and a positive outcome, so I wanted to leave a balanced review.<br><br>One thing I did not like about the installation process is that the carpet arrived pre-cut from the warehouse without any manufacturer tags or packaging. As a customer, you're expected to sign that it's the correct product without any way to independently verify it. The paperwork matched my order, and the office was able to confirm it matched their bill of lading, but I still think customers should receive clear product identification before installation.<br><br>Unfortunately, my first installation was not done well. There were visible seams, areas where the carpet had been cut too short near the walls, loose sections, and overall poor workmanship. I also struggled to communicate with the installer due to a language barrier, which made it difficult to explain my concerns.<br><br>Rather than immediately leaving a negative review, I contacted Romanoff Renovations and asked them to inspect the work. After speaking with the office and eventually having a supervisor come out, my concerns were validated. They agreed the installation needed to be redone.<br><br>It took about two months to fully resolve, which was definitely frustrating. However, Romanoff Renovations sent a different installer, replaced the carpet, and the difference was night and day. The second installer communicated well, understood exactly what I was concerned about, and completed a professional installation that looks fantastic. The seams are no longer noticeable, the edges are properly finished, and the overall quality is what I originally expected.<br><br>No company is perfect, and problems do happen. What matters to me is how a company responds when something goes wrong. Romanoff Renovations ultimately stood behind their work, replaced the carpet at their own expense, and made sure I was satisfied with the final result.<br><br>My suggestions would be to improve communication throughout the process, ensure customers can verify the product being installed, and maintain more consistent quality among installers.<br><br>Overall, while the process was longer and more frustrating than it should have been, I appreciate that they took responsibility and made it right. For that reason, I feel a 4-4.5 star review is fair.”
