Flooring in Clackamas

“I purchased carpet through Home Depot, with installation completed by Romanoff Renovations. My experience had both significant frustrations and a positive outcome, so I wanted to leave a balanced review.

One thing I did not like about the installation process is that the carpet arrived pre-cut from the warehouse without any manufacturer tags or packaging. As a customer, you're expected to sign that it's the correct product without any way to independently verify it. The paperwork matched my order, and the office was able to confirm it matched their bill of lading, but I still think customers should receive clear product identification before installation.

Unfortunately, my first installation was not done well. There were visible seams, areas where the carpet had been cut too short near the walls, loose sections, and overall poor workmanship. I also struggled to communicate with the installer due to a language barrier, which made it difficult to explain my concerns.

Rather than immediately leaving a negative review, I contacted Romanoff Renovations and asked them to inspect the work. After speaking with the office and eventually having a supervisor come out, my concerns were validated. They agreed the installation needed to be redone.

It took about two months to fully resolve, which was definitely frustrating. However, Romanoff Renovations sent a different installer, replaced the carpet, and the difference was night and day. The second installer communicated well, understood exactly what I was concerned about, and completed a professional installation that looks fantastic. The seams are no longer noticeable, the edges are properly finished, and the overall quality is what I originally expected.

No company is perfect, and problems do happen. What matters to me is how a company responds when something goes wrong. Romanoff Renovations ultimately stood behind their work, replaced the carpet at their own expense, and made sure I was satisfied with the final result.

My suggestions would be to improve communication throughout the process, ensure customers can verify the product being installed, and maintain more consistent quality among installers.

Overall, while the process was longer and more frustrating than it should have been, I appreciate that they took responsibility and made it right. For that reason, I feel a 4-4.5 star review is fair.“

“I can't say enough good things about my experience working with Robin Day at Contract Furnishings Mart. My little beach cottage looks wonderful because Robin patiently helped me find exactly the flooring and tile I hoped for. Everyone I came in contact with at Clackamas (where I shopped and picked up orders of tile) and in Salem (where I picked up hardwood flooring on two different trips) was helpful and provided excellent customer service. Thanks CFM!“

“Great people, great service, great quality product.
Thank you area floor for all service provided. I highly recommend this place for your home remodeling product.“

“Nicole was my salesperson and she provided excellent customer service! She designed my projects and the finished product is amazing!
Also, she made sure to apply all sale discounts.“

“I've worked with Brandsen Floors for over 20yrs, and always on jobs where quality was imperative.They've have been professional and dependable every time.Services: Install flooring“

“Brilliant honest and trustworthy had a few quotes and all seemed to want money and nothing more, Dave explained all prices and even recommended which ones not to go for (even the expensive ones that would make him more money ) had my full house carpeted and this was done exactly when he said, even threw in the little bits like carpet cleaning bits ? could not fault any work done, everything is still perfect will recommend to anyone without hesitation.“

“Andrade construction did a great job for us! They worked us into the schedule quickly. We had shelves installed in the alcoves next to our fireplace. It looks soooo much better now!!! We are extremely happy with the work they did and will use them again in the future!“