Eyewear & Opticians in Rochester

“I had a very good experience at this optometry office. I felt cared for from beginning to end and believed I was in competent and professional hands. I would have wished for three things in retrospect: an Explanation For why exercises for the eyes were preferable than prism lenses, A more clearly articulated step-by-step process of what was to follow after this visit, and Is the case with my primary care physician after each visit, I would have benefited from a written summary of what occurred during the visit and what was to occur after the visit.

Weeks after having a prescription filled by Dr Kaplow…. Previously most of my glasses had prescriptions which were inadequate after a period of time when my eyes would get tired. I have Used the prescription by Dr. Kaplow now for weeks and I can still see as sharp as ever even after an hour or more of reading. I firmly believe the business of making a prescription is more art than science. Other doctors might simply listen for a yes or no, but I’m convinced that Dr Kaplow listens with a more refined ear and many years of experience and that this is what resulted in one of the best prescriptions that I’ve ever had in the 25 years of wearing glasses. I would seek no other doctor for future prescriptions. It doesn’t get any better than this.“

“This location in Greece has been the best optometrist and optician experience I've ever had. I don't usually leave reviews for health-related businesses because it's so subjective, but I'm just so impressed with this Whelpley & Paul location. I use glasses for distance on a daily basis, and have contacts for when I'd rather not wear glasses (a couple times a month).

Since receiving my first pair of glasses 10 years ago, I've moved a lot and been to 4 or 5 different doctors and practices, including a different W&P location. The staff's kindness, professionalism, and responsiveness outshine all others. My appointments have been on-time and fast, but not rushed, and it has been easy to contact the office and arrange for more appointments or to order new contact lenses.

Dr. Judith Archer is also pleasant and kind, and she clearly has a ton of experience and knowledge. She took the time to answer all of my questions and was so patient when it took me 10+ minutes to get my new contact lenses in to test them. The new prescription she gave me (in glasses and contacts) is giving me the clearest vision I've had in years---much better even than my first one, which previously was the best pair of glasses I had.

The opticians took my concerns seriously when ordering new frames, and for the first time in years I didn't have to bring the glasses back for different lenses after receiving them. Usually, at other places, the first set of lenses makes me motion sick no matter how much I describe the problem to the optician when ordering. This time, it was perfect from the start. Also, they gave me a copy of my prescription and my pupillary distance measurements when I asked, without giving me a hard time about using online services to order super cheap glasses that I use in situations where the glasses are likely to be damaged or lost, like on vacation or during physical activity. I save my in-store glasses for daily wear.

The selection of frames is a little smaller than I've seen at other practices, but there are still plenty of styles and sizes to choose from. For being such a small physical space, they fit a lot in there.

The location on Latta Road is easy to get to, and parking is almost always available directly in front of the office.

They accept the CSEA EBF vision plan.

I am referring all of my friends and family to this location now, because it's been such a great experience.“

“These folks are the best. I have been going to Dr Shiels for over 15 yrs. He's a great guy. Explains everything. With him and Lily, I know I'm in good hands. The Webster office is gorgeous too.“

“Exceptional office staff, technicians are caring supportive , communicating important information pre and postoperatively so there are no surprises, including financial. Routine eye exams to surgeries , I could not recommend a better practice.“

“Absolutely stellar service from Ashley Bopp and the team at Sterling. Places like LensCrafters or Visionworks are dry, closed off and downright rude sometimes. The staff at Sterling were so helpful, nice, conversational and most importantly—knowledgeable. They gave me great tips and info to help me choose the best lenses. I can absolutely 100% with full confidence say that I will never again go anywhere else for my eyewear needs.“

“Tom is amazing! About a month ago one of the arms of my glasses broke and Tom got me in immediately and within the hour they were fixed (he also had a room full of scheduled patients). Fast forward to less than a week ago and the other arm fell off shortly before I was about to be on a flight. I called Tom and he told me to come in and they were fixed within 15 minutes. All for a very small fee! Tom is a lifesaver and highly suggested if you ever need your glasses repaired in a bind“

“Whelpley & Paul has always been a family favorite. I strayed away for my last pair of glasses and found myself back where I never should have left for help. This was my first experience at the Monroe Ave. location and it was a pleasant surprise! The staff was fabulous and in tune with eachother, the store was classy and clean and service was amazing. Picked up my glasses fast, and now I can see!!! I also got help with a suggestion for my dry eye! Highly highly recommend!!! Thank you W&P!!“

“Had a great experience here with Dr. Archer and her staff! Started off wanting to try contacts and they were very patient as a I struggled for 30 minutes to get them in and out.

They then worked with my insurance to get a year’s worth of contacts placed, and even gave me a sample pack to hold me over until the shipping order arrived.

Highly recommend!“

“Nice, clean office with friendly staff! Dr. Guy was fantastic with my kids ( ages 5 and 2.5) and not many people in the area see kids that age , so that says alot. He went above and beyond so I will definitely be back.“

“Excellent service, they accept insurance, they are very kind to people. 😎“

“High quality eye exams. We have been going to Alexander Eye for 40 years. Always professional and personable.“

“I get super nervous around doctors and things around my eyes, but the doctor and manager made me feel so welcome and comfortable and made the appointment very calming and easy. Definitely recommend to everyone I see!“

“I was losing the vision in my left eye and the multiple prescriptions from other doctors were not controlling the pressure. Dr. Siebold performed a Trabeculectomy on October 15th. With incredible care over several follow up visits, I had my last appointment on November 21. The pressure now without drops is 8 and my vision is excellent again. It has been a quite an experience. Dr. Siebold is passionate about her work and a remarkable surgeon.“

“I’ll tell you the truth, I started coming here about 5 years ago and initially made the decision to find another practice. I was experiencing stress with all the different things they needed to do with my eyes with little to no explanation at the time. I was pretty uncomfortable. But…I kept giving it a try and year after year everything improved. At one point I had a possible emergency and they took me seriously, fit me in to the schedule that day, and then explained what happened and what to expect. I came back this week and saw Celesse who was amazingly thorough at explaining everything, pausing to make sure I understood and was ready for the next step. She was full of joy. Then, I just got off the phone with the optometrist (Marisa?) who was equally pleasant and accommodating. I’m so grateful for this pleasant team of professionals! Kindness goes a long way!“

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