About Monroe Eye Center
The Monroe Eye Center is Rochester's leading insurance provider, accepting most plans for exams and eyewear. They offer a wide range of services, including eye exams, contact lenses, designer eyeglasses, prescription sunglasses, and glasses repair, with packages starting as low as $79.99. Customers praise the center's professional, knowledgeable, and courteous staff, who provide personalized care, especially for those with special needs. The front desk and opticians are commended for their friendly and efficient service. Recent reviews highlight the unique equipment used for eye exams, such as Ophthalmic Lenses, which some customers appreciate. However, feedback also mentions that communication could be improved, particularly regarding procedures and what to bring to appointments. Despite some concerns, the owner, Tom, has received positive remarks for his willingness to assist customers, even on holidays. He has provided quick repairs for glasses without charge in some instances, showing a commitment to customer service that has impressed many visitors.
Tom is amazing! About a month ago one of the arms of my glasses broke and Tom got me in immediately and within the hour they were fixed (he also had a room full of scheduled patients). Fast forward to less than a week ago and the other arm fell off shortly before I was about to be on a flight. I called Tom and he told me to come in and they were fixed within 15 minutes. All for a very small fee! Tom is a lifesaver and highly suggested if you ever need your glasses repaired in a bind
Very good service
Very competitive prices the lowest I've seen in a while
Got my glasses the next day without any hassles or mistakes
Best eyeglass purchasing experience I've ever had. Tom is friendly and knowledgeable, and he's curated a beautiful collection of top designers, along with some unique, niche brands I haven’t seen anywhere else—all at a wide range of price points. I paid about a third of what I was quoted elsewhere. (The low reviews are related to a neighboring practice rather than Tom’s eyewear service.) I’ve already ordered a second pair and have highly recommended Tom to family and friends. If you’re looking for quality eyewear, fair pricing, and outstanding service, Monroe Eye Center is an excellent choice!