Animal Infirmary of Hoboken
“I actually would give Animal Infirmary a 5 star rating for the exemplary care we’ve received since we started bringing our dog 7 years ago. We’ve worked with some amazing vets, most notably Dr. Scarangella, who is just the sweetest and helped us through our dog’s eye surgery. However, our most recent experience with a vet in the practice makes me want to give an even lower rating than a 4, but I don’t want one terrible vet to ruin it for the rest of the practice. We are long term patients and my dog was due for her 6 month visit. First of all, our appointment was requested to be with Dr. Williams (also great!) because Dr. Scarangella wasn’t available and we ended up with a different vet. It was supposed to be a well visit but I wanted my dog’s ears checked because we suspected she had an ear infection. The vet we saw then subsequently shamed me for not bringing her in sooner, handed me a $1500 estimate for all the lab work and treatments she ABSOLUTELY needed and insinuated I was a neglectful dog mom if I didn’t do everything she suggested. She then said that we HAD to come back in two weeks (most people have said the traditional follow up is 4 weeks for dog ear infection), implying that I was going to ghost the follow up appointment. Mind you, I was scheduled to have a baby a week later and when my husband showed up to the follow up appointment with a 1 week old at home, the first thing the vet said to my husband was “oh wow you actually came back”. Why would we not come to a visit recommended by a doctor? And then went on to shame my husband at how bad my dog’s ears were originally, barely taking the time to acknowledge that the treatment worked and thank goodness she didn’t need systemic antibiotic treatment. I’ve never felt so disrespected by a medical professional. I would do absolutely anything for my dog and I’m just so offended by how both my husband and I were treated by this vet.”
