Durham Vision
“My first visit to this establishment. I was not rushed through nor were there other appointments stacked on top of each other waiting to be seen. Very pleasant experience.”
Eyewear & Opticians in Durham
Eyewear & Opticians in Durham picked by BestProsInTown
11 businesses
LensCrafters
“I mean…they got the job done. front desk staff was very nice and they do a great job of managing the tiny waiting area. Dr Fowler was great.
Took off 1 star for a couple hiccups
-I booked a regular eye exam, not a contact lens exam. This should’ve been a $40 copay. Instead it was $119. Yes the provider asked me a couple questions about glasses and contacts and was nice enough to give me some lens samples. When I checked out I was upcharged for a contact lens exam. I didn’t schedule a contact exam. I didn’t have questions about contacts. I didn’t get fitted for contacts. This is clearly a way to increase billing but it is now okay. Especially in 2026
—I received 6 texts and 5 phone calls about my vision insurance and the possibility that I would be charged out of pocket if I “didn’t call back right away to get this fixed”. Two of these occurred AFTER I called to provide my info. Front desk was nice to apologize (and I appreciate them doing so) but this feels like spam and harassment when it was fine to just present it at the time of the appointment (the way that every other medical office allows)
—at the end of the visit your paperwork is given to a sales associate at LensCrafters. I get it, this is how ya’ll make money and it’s part of what I expect when I come to LensCrafters. However, if the front desk hands my eye prescription directly to a sales associate that is a privacy violation. Also that sales associate is coming to the desk at the end of my appointment and doing everything they can to make it seem mandatory to work with them. This particular location is really flagrant. I have been here for myself and with two other relatives and it’s been the same pseudo mandatory escort each time. It’s easy for me to say “thanks but no thanks” but it feels a little predatory”
Warby Parker Streets at Southpoint
“Had a great first experience at Warby Parker today with assistance from AJ! Lots of frame options, helpful input and able to use my vision insurance.”
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