Eyewear & Opticians in Durham

“My first visit to this establishment. I was not rushed through nor were there other appointments stacked on top of each other waiting to be seen. Very pleasant experience.“

“I mean…they got the job done. front desk staff was very nice and they do a great job of managing the tiny waiting area. Dr Fowler was great.

Took off 1 star for a couple hiccups
-I booked a regular eye exam, not a contact lens exam. This should’ve been a $40 copay. Instead it was $119. Yes the provider asked me a couple questions about glasses and contacts and was nice enough to give me some lens samples. When I checked out I was upcharged for a contact lens exam. I didn’t schedule a contact exam. I didn’t have questions about contacts. I didn’t get fitted for contacts. This is clearly a way to increase billing but it is now okay. Especially in 2026

—I received 6 texts and 5 phone calls about my vision insurance and the possibility that I would be charged out of pocket if I “didn’t call back right away to get this fixed”. Two of these occurred AFTER I called to provide my info. Front desk was nice to apologize (and I appreciate them doing so) but this feels like spam and harassment when it was fine to just present it at the time of the appointment (the way that every other medical office allows)

—at the end of the visit your paperwork is given to a sales associate at LensCrafters. I get it, this is how ya’ll make money and it’s part of what I expect when I come to LensCrafters. However, if the front desk hands my eye prescription directly to a sales associate that is a privacy violation. Also that sales associate is coming to the desk at the end of my appointment and doing everything they can to make it seem mandatory to work with them. This particular location is really flagrant. I have been here for myself and with two other relatives and it’s been the same pseudo mandatory escort each time. It’s easy for me to say “thanks but no thanks” but it feels a little predatory“

“Had a great first experience at Warby Parker today with assistance from AJ! Lots of frame options, helpful input and able to use my vision insurance.“

“The whole process was very easy. I was walked through the entire time. The lady (I want to say Bianca) even helped me pick out my glasses. Julio was amazing. He was very personable and made the experience great! Many thanks.“

“Warm hearted and very willing, to answer, all of my questions, to the fullest. No one, rushed me, as I was taking my time, searching out, so many, nice styles, and new items.“

“Quite possibly the best in the business. Have been going here for years and the service only gets better.“

“I have had the same plugs in my terar ducts for 25 years. Last spring; my left eye was really bothering me; tearing frequently.
Two other othmologistst's did nada.
Dr. Wrzosek suggested taking one out .
He did and i am FINE !“

“Everyone who works here is friendly, attentive, and diligent. Dr. Byrd is deeply caring and goes out of her way to ensure that your prescription is a perfect match. She is very patient and thorough -- you feel like an actual person and not just a patient she is trying to rush through. I've had to go back several times to ensure that my prescription/contacts are the right fit (my eyes are picky), and Dr. Byrd and the staff are always welcoming and eager to help.“

“Thank you very much for finding the time to see me for a same day acute appointment. Dr. Aaron Rosenstein is very knowledgeable and personable. I enjoyed speaking with him during my exam. The entire staff are top notch A+ as well. l also love it’s a family owned practice since 1904. I highly recommend them. 🙏“

“Dr Newman is an experienced optometrist who is conscientious and caring. Highly recommended.“

“Great, friendly staff. They got me in quickly for a diagnostic and I got the information and help I needed.“