Warby Parker Streets at Southpoint

Apr 2024

I recently visited the Warby Parker store at the Streets at Southpoint, located at 8030 Renaissance Pkwy Suite 880 in Durham, on April 18th for a service check on my previously purchased eyeglasses. I was thoroughly impressed with the exceptional customer service provided by Ashley. From the moment I walked in, Ashley greeted me with a warm and friendly demeanor that made me feel genuinely welcomed. Her incredible attitude and readiness to assist were immediately apparent. Ashley not only addressed my needs swiftly but also with remarkable attention to detail, ensuring that every aspect of my eyeglasses was perfectly adjusted and comfortable. Her approach was not just...read full review

Nov 2023

I'd say Christina and Lauren restored my confidence in Warby Parker, lol. I'd been disheartened by the decline in the quality of eyeglass frames, as it often seems like everything is on fast fashion these days. When I visited their store yesterday to have the nose pads fixed, I casually mentioned the frame's quality issue, not anticipating any resolution. To my surprise, they went above and beyond and provided me with a new frame. This just proves the importance of customer service when other parts may have failed.

Oct 2023

I’m so glad I went to Warby Parker @Southpoint! The staff was pleasant and one of the associates, Mark, was especially helpful in selecting new frames for my recent prescription. Wonderful selection of frames!