3254 S Anthony Ct, Burlington North Carolina 27215
Andy and his team were absolutely top-notch. I highly recommend them. Here’s why:
I wanted to upgrade the electrical service in my garage in order to modernize it snd increase the capacity to 200 amps to accommodate a second EV charger. I wasn’t sure about how to proceed. I called several contractors and got voicemail. Then I called ESP. Andy, the owner, picked up the phone. He listened while I explained the situation and answered a lot of my questions, but finally said, “I really need to look at it. I can be there in 30 minutes.”
I was amazed. I said “Sure!” And about 20 minutes later we’re standing in my garage looking at the old 100 amp panel, which I had installed myself 30 years ago. We agreed that it needed to be replaced. He inspected everything including the meter and meter base and determined that the existing service would support 200 amps.
I asked Andy how I should proceed, since I wanted everything up to code and fully inspected. He said he could handle everything, from setting up the service disconnect, to getting the permit, to doing the installation, to setting up the inspection, and completing the job.
And that’s exactly what he did. No glitches, no hiccups, no surprises. The two guys he sent to do the actual installation knew their business well, and were efficient, focused, and very pleasant, allowing me to ask questions, provide information, and generally hang around as needed. Andy showed up several times during the process to check on his guys and give them some pointers, but otherwise left them alone. In the end the work was professionally done in a timely manner.
The best part of the process was working with Andy. From that first phone call to the last, Andy always answered his phone, and always had time to talk to me and answer my questions. It was not a big job, but I never felt like I was being squeezed in. I always felt like my job was as important as any other job he had going.
In my experience, ESP does business the old-school way: attentiveness, good communication, professionalism, care for the client. They will be my first call from now on.