3294 Peachtree Industrial Blvd #2002, Duluth Georgia 30096
Upon reading the many raving reviews, I decided to try Jay Lash for my very first eyelash extension experience.
My initial visit on 05/17/25 was with Stella, who was soft-spoken and professional. She used a tablet to take photos of my eyes to determine the appropriate lash curl. The LED hybrid application process took about an hour. However, upon completion, I felt a lash poking my left eye and brought it to her attention. Instead of fixing it, the lash was cut, which left the set looking incomplete. Once I got home, I also noticed the lashes appeared sparse, barely noticeable, and were poking my glasses.
Because of this, I returned to the salon on 05/21/25 and was assisted by Tavian, a new hire. She was friendly, pleasant, and patient. Tavian took the time to properly fix the issues, ensured the lashes were comfortable, and made sure they no longer interfered with my glasses. This visit took approximately 1 hour and 32 minutes, and I left much more satisfied.
My third visit with Tavian on 12/19/25 was generally positive, though she was running a bit late. Toward the end of the appointment, the service felt somewhat rushed as another client was waiting. The full process took about two hours, and I experienced slight discomfort with watery eyes. I also purchased a lash shampoo from her during this visit.
Overall, while I appreciated Tavian’s responsiveness and attentiveness, there were some inconsistencies across visits. Additionally, the salon could benefit from upgrading to a more efficient POS system, as the current one was very slow.