Veterinarians in Brantford

“First impression on the phone got me sold. The staff i spoke with joked and laughed with me and was very friendly. That is what customer service is all about. She made me so comfortable to bring my Yorkie (Ferrari) to them. Let’s also talk about the wait time to see the Vet. Extremely short. They don’t keep you sitting down endlessly waiting. The Vet also spent enough time assessing your pet and explaining their findings as they go. Suggestions were provided with commendations given when due. I love this place!.I am new in Brantford and finding a pet clinic who accommodates you on a same day appointment, and full of friendly people is very rare.“

“Last week my boyfriend and I had to take his cat in to be euthanized. It’s our first time being here and we were very impressed from start to finish. Everyone was so kind and so compassionate. Even the way the doctor had the difficult but necessary conversations were done so gently. When all was said and done, everyone left the room and we did not feel rushed whatsoever. I honestly feel like we could have stayed in there for hours (though we didn’t!) and no one would have bothered us. Choosing the urn is such a strange and difficult thing to do. Again, the wonderful receptionist didn’t rush us AT ALL. We also received a beautiful card in the mail shortly after which was so appreciated. Thank you for making such a difficult day a bit easier to deal with. “

“We have taken our furbabies here for many years and have had nothing but excellent care and expériences here. Apollo our dog goes to boarding occasionally and their services are wonderful. Dr. Lima is a wonderful vet and their staff is caring and professional.“