Holbrook Heating & Air Conditioning
“My furnace was not working last weekend. I called twice to request for emergency service. The operator was very pleasant. The office manager explained to me the price for house call is $219.00 plus additional expenses if the technician discovered the diagnostic. I have been a customer at Holbrook since 2012. This is the first year that the staff at Holbrook was very rude in explaining the emergency call. The temperature dropped to -0.00 which is code Blue according to NYS Dept of of Emergency.
I have no heat and no where to go. The dispatcher had refused to send a technician to my house until I agreed to give her the credit card number. The tech showed up at my house 8 am on Saturday morning. I have discovered around 5 pm then I have no heat again. I placed an emergency call, the staff repeated the price of $219.00 for emergency call. I explained to her that I am under the warranty for 30 days. The second tech showed up at my house at 7:30 pm. The tech said that I need some new air vent inflow. I scheduled an appt for furnace maintenance on Monday 2/9/2026, the maintenance tech was great. He had discovered the problem of my furnace.
I would like your company to know that I had appreciated your service, but please kindness and courtesy would be greatly appreciated instead of threating me for not calling your tech to fix my furnace. If it is any other times, I would not complain. You do know that this is Code Blue and you need to keep the customers safe with the heat on and instead the lady told me to find a place to stay. I would like to file a complain against the office manager for making this comment. The whole incident happened on 1/31/2026. My expenses are around $800.00.
Can you tell the manager to be more compassion and this is her job to help the customer stay safe at their house during the Code Blue tragedy.”
