North Bergen Pediatrics
“I completely understand where the parents are coming from when they mention feeling neglected. I don’t want to be too harsh because the doctors and nurses are wonderful, and I truly like them. I know they’re doing their best, and I understand how demanding it is to work in a busy medical facility with so many patients.
The one area that could really use improvement is communication. Reaching someone by phone was extremely difficult. I was on hold for almost seven hours without anyone answering. I even finished all of my household chores while waiting on the phone, and by the end of the day, no one had picked up. Better communication and more timely responses to phone calls would make a huge difference for patients and their families.
I also understand the frustration many parents feel when they’re told by the hospital that their child should be seen by their pediatrician within 24 hours. In my experience as a first-time mom, that isn’t always possible. When my daughter became very sick and was hospitalized, the hospital contacted me to ask whether my pediatrician could see her. The earliest appointment available was about two weeks away.
I considered going to the office without an appointment, but I knew how busy they were and didn’t think it would be fair to expect to be seen ahead of families who already had scheduled appointments. I understand that medical offices have many patients to care for each day.
I believe the biggest area for improvement is communication and appointment availability for urgent situations. Better communication about what parents should do and how urgent cases are handled would help families feel more supported during stressful times.”
