6AM - 4PM
5 Commerce Ave, Londonderry
Flooring
“Response to the 1 star rating on behalf of JDS Flooring Associates LLC.We are disappointed to hear about the complaint filed against JDS Flooring Associates LLC (JDS) considering that JDS followed the same procedure with this customer as we do with all of our customers from the purchase to the customer service response. Please understand that JDS completes approximately 250-275 homes per year and have completed as many as 589 homes in a single year in our 18 year history. Our complaint and customer service record is sound and there are processes to follow.The product was purchased through a builder.The product was personally selected by the customer after many samples, styles and products were reviewed and discussed.The site was visited and inspected prior to delivery.The products were delivered for a minimum of 48 hours prior to installation to allow for acclimation.This customer has a wider product (5") so we would only recommend an engineered product for better performance, less cupping and shrinking based on New England weather patterns. Dryness and/or moisture, however, are still very important.This product is a first quality product from a very reputable manufacturer. When the checking complaint became recognized, JDS sent out our customer service person to inspect and understand the problem.The checking on the edge was visible in a couple of locations and was attributed to dryness.The dryness was discussed with the customer stating that it was actually in a very low range and needed to be higher. It also needs to be understood that this range is very unhealthy.We explained that when the humidity rate reached a higher level (range between 40-60), allow some time for the environment to acclimate and, when accurate to the industry standards, we could and would fix the boards. We then asked them to contact us with any questions and any updates.We received a second call/complaint a few months later regarding this same issue. At this time, we scheduled an inspection with the manufacturer who agreed with our prior assessment but found the humidity levels to be much lower then the first visit. At this point, we communicated with the builder to discuss the low humidity levels. We also explained to him that we would return to repair the boards and that manufacturer agreed to provide product after the humidity issue was resolved. In the customer's complaint to the Better Business Bureau (BBB), she stated that she was never told that the humidity needed to be at a certain range. This is health issue as well as important for all of the home's products. The builder informed us that he spoke with the customer about the process the same day as the complaint to the BBB. The builder is in the process of installing a humidifier system to help the customer and then we would be able to repair the boards successfully.The consumer indicated he/she ACCEPTED the response from the business according the BBB and this case was closed.“
7AM - 7PM
27 McKean St, Nashua
Flooring
“Just moved into an older house with pretty rough wood floors throughout. Had to get them sanded and refinished, and went with New England Floor Sanding. We are so so impressed with Sam’s work. Great price, super easy to work with, and beautiful results! I would recommend this company to anyone looking to get their floors done.“
“Recently had some vinyl flooring done on first and second floor of apartment building. They did a great job and were very responsive to any of our input“
“Had a carpet instal in a spare room, and they did a great job! Service was excellent and we needed this done really quickly and they were able to make it happen! Our carpet looks great! Thank you all for your hard work and helping us make it happen!“
Open 24 today
86 Scobie Pond Rd, Derry
Flooring
“Mike did a fantastic job in our master bedroom and worked with us on timing so the floor would be done before we moved in. I highly recommend him.“
“This is our go to place for all flooring work. Having previously purchased carpeting from Instock Flooring and having had a great experience with them, we again turned to them for a new kitchen floor. From start to finish and even beyond, everyone was extremely helpful and easy to work with. They have a fantastic selection of tile to choose from, as they do with carpeting. The sales person listened to our vision, took into account wall, counter, and cabinet colors, and then made strong recommendations based on that info. They offered bring home samples, including grout color chart, for us to lay out and decide on. Measurement and install went smooth as silk. The end result is a beautifully installed new tiled kitchen floor of which we are very proud to show off. My wife and I strongly recommend Instock Flooring. We will most certainly use them again for our next flooring project.“
Open 24 today
26 Garrison Dr, Bedford
Flooring
“Fantastic all around. I had a garage floor that needed a complete rebuild. Mike explained the process in detail I could understand, and made sure they were on time and on budget. I couldn’t recommend them more.“
“I’m proud to support Phil Messina - a fellow Bentley alumni - and his stellar business. We have used Messina twice and the experience from concept to installation was excellent. Amanda helped us choose LVP from many options in the show room and patiently ran many project cost estimates so I could stay within budget. Jose and his crew were prompt, professional, and did a wonderful job on our stair runner and floor installation. Our basement looks beautiful! Thank you!“
10AM - 4PM
548 Donald St, Bedford
Flooring
“Great team, wonderful selection of flooring. Easy to work with and will be back for future projects.“
“Mike, Dan, and Bruce were fantastic. They were proactive, communicated in an extremely timely manner, and the quality of work is very high. They clearly take pride in what they do, and it shows. They fixed several issues for us after the fact, and left us satisfied with the job as a whole. You may pay extra for this crew, but you truly get what you pay for. Thanks again, guys. I’m keeping your contact info for future projects.“
“Great all around. Constantly bringing in new products, stocking everything you need, competitive pricing, and good service.“
7AM - 7PM
8 Rega Ave, Hudson
Flooring
“Had a hard wood living room floor with nasty stains on it. Landry has restored the wood’s beauty to perfection!“
7AM - 7PM
58 Riley Ave, Manchester
Flooring
“They did a great job. I should have left a review years ago when they did them. Glad they're on here now! Highly recommended“
9AM - 5PM
270 Amory St #6, Manchester
Flooring
“Zach does excellent work. It was great to work with this local family business. Will definitely hire them again for any future tile or flooring projects!“
Closed today
380 Daniel Webster Hwy, Merrimack
Flooring
“Had old carpet that was removed and replaced with a much nicer style. Absolutely love how it came out. Very nice, professional, timely and a fantastic price.“
9AM - 8PM
66 Hanover St #200, Manchester
Flooring
“Today, Minuteman Floors finished installing hardwood on our stairs and landings, replacing carpet. We are thrilled, the new stairs are beautiful. We were so impressed with the attention to detail and the quality of the craftsmanship. We highly recommend Steve and Minuteman Floors.“
9AM - 5PM
16 Conifer St, Merrimack
Flooring
“A relatively small job but in a hard-to-reach spot. We needed about 6 'shiplap' (exterior vertical) siding boards replaced on our back dormer. I'd ordered replacement boards from a local sawmill (Wilkens Lumber), and had the exterior stain, was going to do it myself, until I realized I couldn't do it all by myself. Matt Flattery came, looked at the job, said he could not only replace the 6 boards I needed done, but there would be leftover wood to also do a few more boards. He would also install a backing layer between exterior boards nad plywood, plus add a flashing along bottom to further protect from snow buildup. We had to go on a trip for a few days, and when we returned the job had been completed. Matt had emailed us a series of photos showing his work in process while we were gone. It was very well done - 10X better than I could ever have done by myself. And, a reasonable price too! Highly recommend Matt.“
9AM - 7PM
1525 S Willow St, Manchester
Flooring
“30000 plus tiles on display with very knowledgeable staff to help a great place to meet any and all of your tile needs ?“
7AM - 6PM
1207 Hanover St, Manchester
Flooring
“Great staff, service, pricing and order turnaround. Will be going here more for sure.“
“I highly recommend Nashua Wallpaper and Paint. I recently had wood flooring and carpet installed in my home and it was superbly done. Both the wood and carpet installers were professional and excellent craftsman. Very attentive in doing the little things to make the project outstanding.“
8AM - 4:30PM
9 Flagstone Dr, Hudson
Flooring
“First experience with getting new carpeting and I couldn’t have asked for better service. I received a call in the morning letting me know when to expect them and they arrived on time and ready to work. They were very polite and came in and got the job done!“
7AM - 7PM
269 Amherst St, Nashua
Flooring
“Abby helped us purchase all our supplies for remodeling two bathrooms. She was great and also helped with color choices.“
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“Chuck,I'm sorry you had a bad experience dealing with ABC Flooring.We are all well aware of your personal struggles going on during our business dealings.I hope you will address these issues very soon.Today there are numerous doctors, medications and support programs to deal with your issues.Good Luck“