Flooring near Derry

“Mike was great to work with. Quick responses when I had questions and did an excellent job on our basement floor. He was efficient and respectful in our home and I will definitely use him in the future!“

“These guys did such an amazing job on my new wood floor install while matching it to my existing wood floors! I could not be more happy. Very detailed and affordable and not a detail left out!“

“Response to the 1 star rating on behalf of JDS Flooring Associates LLC.We are disappointed to hear about the complaint filed against JDS Flooring Associates LLC (JDS) considering that JDS followed the same procedure with this customer as we do with all of our customers from the purchase to the customer service response. Please understand that JDS completes approximately 250-275 homes per year and have completed as many as 589 homes in a single year in our 18 year history. Our complaint and customer service record is sound and there are processes to follow.The product was purchased through a builder.The product was personally selected by the customer after many samples, styles and products were reviewed and discussed.The site was visited and inspected prior to delivery.The products were delivered for a minimum of 48 hours prior to installation to allow for acclimation.This customer has a wider product (5") so we would only recommend an engineered product for better performance, less cupping and shrinking based on New England weather patterns. Dryness and/or moisture, however, are still very important.This product is a first quality product from a very reputable manufacturer. When the checking complaint became recognized, JDS sent out our customer service person to inspect and understand the problem.The checking on the edge was visible in a couple of locations and was attributed to dryness.The dryness was discussed with the customer stating that it was actually in a very low range and needed to be higher. It also needs to be understood that this range is very unhealthy.We explained that when the humidity rate reached a higher level (range between 40-60), allow some time for the environment to acclimate and, when accurate to the industry standards, we could and would fix the boards. We then asked them to contact us with any questions and any updates.We received a second call/complaint a few months later regarding this same issue. At this time, we scheduled an inspection with the manufacturer who agreed with our prior assessment but found the humidity levels to be much lower then the first visit. At this point, we communicated with the builder to discuss the low humidity levels. We also explained to him that we would return to repair the boards and that manufacturer agreed to provide product after the humidity issue was resolved. In the customer's complaint to the Better Business Bureau (BBB), she stated that she was never told that the humidity needed to be at a certain range. This is health issue as well as important for all of the home's products. The builder informed us that he spoke with the customer about the process the same day as the complaint to the BBB. The builder is in the process of installing a humidifier system to help the customer and then we would be able to repair the boards successfully.The consumer indicated he/she ACCEPTED the response from the business according the BBB and this case was closed.“

“They have been in business for decades and I spoke with a very knowledgeable flooring professional. I was able to get great advice on my unique application and happy with my selection.“

“We've used Cyr Lumber for several projects (sliders, swingset, deck) and have always been extremely happy. They're responsive, reliable, offer quality products, and their pricing is fair.“

“I’ve been in Harwood flooring business for 42 years.The guys are Long Plank have always taken great care of me! last minute orders, deliver a couple of bundles help my customers. They are definitely on their game. I’d recommend Long plank flooring company to anyone that needs quality product ,Great communication and great showroom.SamNew England Floor Sanding“

“We had a great experience with New England Floor Sanding. They were flexible with our renovation schedule and able to come in and restore our 100+ year old floors. They look brand new and we can’t wait to move into our new home and enjoy all the beautifully preserved hardwood!“

“Chuck,I'm sorry you had a bad experience dealing with ABC Flooring.We are all well aware of your personal struggles going on during our business dealings.I hope you will address these issues very soon.Today there are numerous doctors, medications and support programs to deal with your issues.Good Luck“

“Materials and workmanship are outstanding. The finished basement is as advertised, creating an attractive additional living space. Project manager was attentive and responsive and kept us in the loop with frequent updates, as needed. Work crews were friendly, efficient and easy to deal with.“

“This is our go to place for all flooring work. Having previously purchased carpeting from Instock Flooring and having had a great experience with them, we again turned to them for a new kitchen floor. From start to finish and even beyond, everyone was extremely helpful and easy to work with. They have a fantastic selection of tile to choose from, as they do with carpeting. The sales person listened to our vision, took into account wall, counter, and cabinet colors, and then made strong recommendations based on that info. They offered bring home samples, including grout color chart, for us to lay out and decide on. Measurement and install went smooth as silk. The end result is a beautifully installed new tiled kitchen floor of which we are very proud to show off. My wife and I strongly recommend Instock Flooring. We will most certainly use them again for our next flooring project.“

“I had a great experience with Minuteman Floors from start to finish. Stephen came over and I explained what I wanted to have done. He answered all my questions and showed me several samples for the flooring. I made my choice and within a short time I was scheduled for installation. The 2 young men that installed the flooring were extremely professional and considerate towards me. 3 rooms completed in 1 day. I am quite satisfied with the end result.
Stephen called and asked how everything went. I told him I was happy with the end result.
I have another project that I want to get done in the near future and I will have the same place do the job.
Thank you guys for everything“

“The whole Carpet Creations team was awesome to work with from start to finish (Tim, Mike and Brandon). The work they did was top quality. I couldn’t be happier with the hardwood floor that they installed.“

“Friendly and helpful. Didn't have what I needed in stock but called around to try to find it. No worries turns out no where carried it....
To the fella that was working in the morning and asked what band Coheed and Cambria compares to from his generation: best I can think of is Rush!“

“From my first visit to the showroom some weeks ago until 12:18 this afternoon, the entire experience has been fantastic. That is not an exaggeration. Every person I meet was professional, patient, and most courteous. I had many questions throughout the process and each was answered directly and clearly. Phone calls were welcomed and in person meetings were most informative. Messina’s was recommended to me and I will assuredly pass the recommendation on whenever the opportunity presents itself. Thank you to the entire team. kh.“

“I typically only deal with the paint department but their employee's go above and beyond any other paint store I've been too. Highly recommend ?“