16 Broadway, Amherst
Mon 8AM - 4PM
4.9
★★★★★
25 reviews
“I cannot say enough good things about Bill, Matt, and their team. Exactly the professionals you want. We had started installing ground source heat pumps at our house, but our previous contractor abandoned the project after putting in the ground loops. For a few months they kept telling me they would come install the ground loop in a month, then finally nothing. I reached out to Bill Wenzel. He gave me a good quote to finish the original company's design. GSHPs in New England are not cheap by any measure, but having gotten a bunch of quotes, Bill's are very fair.
He was also very patient. It took a long time to get our financing sorted out from the mess with the previous company before we could move forward. When I asked about an alternative design that would have one unit for the house with a chase, Bill had a duct subcontractor out within the week and figured out that it was feasible. This saved us a bunch of money. BTW an extra shout out to Dave Thibeault and his son, who did our duct work. They were tidy, communicative, accommodating, and cleaned up after themselves.
Amidst all the delays, the 30% federal tax credits for heat pumps were repealed. Suddenly we had until the end of the year to complete the install or lose tens of thousands in tax credits, and there were literally dozens of people ahead of us. Bill was extremely candid about the length of the queue and how unlikely it was he could do it, but he underpromised and overdelivered. We were fully installed at the beginning of December. I know that was an absolutely insane time for them, but they never expressed any impatience whenever I called, and I must have been one of 60 or more frantic customers.
We've completed our first cooling and heating season, and the unit (Waterfurnace 7) has been a champ. We've stayed comfortable during this unusually cold winter. In January, we added about $250 to our normal electric bill; the cost for oil would have been over $600 for sure. Our ground loop entering temperature never went below about 36F.
We've had two minor issues, one a dip switch that was set incorrectly, the other a clog in the drain line. Of course both problems happened outside working hours, but Matt called me back within 15 minutes. They were easy to fix.
If you are getting ground-source heatpumps/geothermal heating in their service area, Wenzel is hands down the company to choose.”
