931 Union St, Bangor
Sat 7AM - 6PM
3.1
★★★☆☆
15 reviews
“We have had very good experiences with most of the doctors we've seen, with the occasional problem, but those are usually resolved fairly quickly. Our real problems have been with administration. At one point we showed up 20 minutes early for an appointment, with the appointment card filled out by their staff, and were turned away because their computer told them that we were supposed to be there two hours earlier. Not acceptable! Currently we are dealing with a new phone system at our primary care office which no longer allows us to call the office directly but sends us to some call center somewhere. Just this morning we tried using the phone to renew a prescription, and after being on hold for 20 minutes, we finally hung up and are now being forced to drive three towns away to visit their office in person just to ask for that in person, because there is no other way to get through to them. The doctors are great, the administration sucks! Whoever made the decision to change the phone system over to some call center, and remove the option to talk to the office staff directly should be fired. They have no concept of the problems they have created for ordinary people just trying to do the simplest of things.”