Water Heater Installation/Repair in Silver Spring

“Sam was thorough and efficient, getting the job done in less time than projected and being very communicative all the way through.“

“I was very pleased with the service. He stayed until he was confident the clog was completely cleared and the problem was resolved. He was professional, thorough, and didn’t rush the job. It’s clear he takes pride in his work and wants to make sure things are done right. I would definitely recommend him and would use his services“

“Remington Haas helped us and was fantastic. He helped identify the issues that we had and then also notified us additionally of new issues that we didn’t even know about. I would be happy to use the services again.“

“When my daughter’s air conditioner stopped working during the summer heat, Brandon from Len the Plumber Heating & Air was the technician who came to the rescue, and I cannot say enough great things about him.
From the moment he arrived on the first day, Brandon was professional, knowledgeable, and incredibly thorough. He carefully assessed the issue and took the time to explain everything he was doing in terms we could easily understand. He didn’t just tell us what was wrong—he actually showed us the differences between how the system was operating and how it should operate once repaired. That level of transparency and education gave us complete confidence in his recommendations.
The repair required a second visit, and Brandon’s customer service never skipped a beat. He stayed in constant communication, keeping us updated on his arrival time, which meant so much considering how hot the house had become. When he returned, he continued explaining each step of the repair process, making sure my daughter understood exactly what was happening and answering every question with patience and professionalism.
As a parent, there’s nothing more reassuring than knowing someone is taking care of your child with honesty and respect. Brandon treated my baby girl with kindness, never making her feel uncertain or overwhelmed. He went above and beyond by recommending a yearly maintenance plan, sending her direct links to products that would help protect her HVAC system, and pointing out additional services she should consider because of the location of her equipment. He wasn’t trying to make a sale—he was genuinely looking out for her and helping her make informed decisions for the future.
Outstanding technical skills are important, but Brandon’s professionalism, communication, integrity, and genuine care are what truly set him apart. He turned what could have been a stressful experience into one that left us feeling informed, confident, and well taken care of.
Thank you, Brandon, for your exceptional service. And thank you, Len the Plumber Heating & Air, for employing technicians who represent your company with such excellence. If every service professional were like Brandon, customer service would set a whole new standard. We highly recommend both Brandon and Len the Plumber Heating & Air!“

“Had a major issue with sewage backup. These guys came out and did a trenchless pipe replacement. Very fast and clean work. 3 days including WSSC final inspection.“

“Ian and his team were so efficient, easy to talk with and professional. I'm so happy with the mini split they installed and am impressed by the workmanship + speed at which it was done from the moment I first called to completion! William and his crew were super kind and also helped make the experience that much smoother. Highly recommend IG HVAC!“

“I had one of the most pleasant experiences I have ever had with a service repair. Our heater stopped working. Yosef came out yesterday. In his process of diagnosing the issue, he made a point to explain to me every step he was doing and pointing out different things. In most of the service repairs we get, I get the vibe that they just want to be left alone to deal with it which I am perfectly fine with. I found Yosef's approach charming though.

Our blower motor died and Yosef had to order a new one. He was very apologetic that our system required the more expensive high-efficiency one. He got that today and installed it.

My wife was so impressed with Yosef's process and integrity that she wanted me to ask what other things the company can help us with (plumbing, electrical, etc.).“

“AC was out the other day and they predict a heat wave of 100 degree days coming. Yariv sent their technician (Jamie) the same day. Jamie was on time and quickly serviced our system and took the time to explain everything he was doing and why, and made sure to answer all my questions. He also took the time to make sure I knew what self service maintenance I should be doing. I'd use them again in a minute! Also - thanks to my friends in the neighborhood who recommended them.“

“These folks are great. They recommended the installation of a relatively inexpensive piece of hardware to prolong the life of my water heater and were remarkably patient when a bunch of oatmeal clogged the kitchen sink. I waited to get onto their customer list and was delighted when I made it. They advise ways to fix a problem yourself when possible, the true mark of a consumer-friendly business.Rena S,“

“They arrived quickly, were thoughtful, thorough, knowledgeable, professional, fairly priced, and talked through the options. I already have some future work lined up with them. Highly recommend.“

“Amazing! So glad we found Khai- incredibly knowledgable and responsive. Came out at 8:00 AM on a holiday and identified and fixed problem immediately.“

“Warren has done work at our house and at an investment property we owned. He has cleared clogs, replaced fixtures, and replaced pipes that had pinhole leaks. He does excellent work. The rates he charges are fair. Great guy!“

“Shawn did a great job installing my toilet. Fast, friendly, and everything works perfectly. Highly recommend!“