Eyewear And Opticians near Rosedale

“Dr. Patel was very good this was my first visit with the new doctor. I was in and out in no time.“

“Exceptional experience – thorough, patient, and classy environment I had my eye check-up today at Clarity Eyecare, and I can’t recommend them enough. First, kudos to Dr. Howai Chan. She explained every single piece of information thoroughly and answered all my questions in a way that actually made sense. She made sure I was comfortable throughout, and I never felt rushed – my whole check-up lasted an hour, and she walked me through each step. She even gave practical examples and suggestions on how to properly take care of my eyes. I also want to shout out the front desk/reception. My appointment was at 4 PM, but I arrived at 3:30 PM and they accommodated me right away. Lisa was incredibly patient with me while choosing frames. She helped me pick the best size and color for my face, and she even shared her own experience, which really helped me make up my mind. Everything was smooth and pleasant. The vibe of the place is classy and modern – I genuinely enjoyed being there. Highly recommend!“

“I've been coming to Levin for 20yrs with my kids and I love that they remember you and treat you like family. Their customer service is amazing plus if you don't have insurance,the prices are excellent,I would highly recommend!!“

“I went to my appointment and the doctor and staff were nice. Then the billing department did not run my appointment through my insurance and kept trying to Bill me $550. I called them to speak to them about it, and the person that I talked to said that they would take care of it. I then received another bill for $550. That happened five times and they kept telling me that I couldn't get my lenses until I paid $550. I called my insurance and they said that they do cover my lenses and appointment. I kept having the same issue over and over again, and that was in October. It is now January. Natoya called me and solved the whole problem for me and told me that my lenses were in and paid for by my insurance company. She worked really hard to fit me in and get me an appointment right away. I came in and got my lenses. They are great the doctor was nice and knowledgeable.
Natoya is amazing. I had planned on never coming here again because of all of the ridiculous drama with the billing department, but Natoya and the doctor that I saw completely made up for it. Natoya went above and beyond for me. She is amazing. Thank you Natoya. You are the reason why I will be coming back to the Lutherville location.“

“Excellent experience. The doctor was knowledgeable and attentive, and the staff was friendly, efficient, and professional“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“The facility is very clean I didn't have to wait long the receptionist was very friendly and helpful.“

“Alex knows his business. He doesn't sell cheap frames or cheap lenses. He is bluntly honest. If you can't deal with it don't shop here. He knows what frames will fit the shape of your face, the width of nasal bridge etc. I've been coming here for 10 years and won't go anywhere else. Lenses are extremely high quality. If you want stuff cheap don't come here. You get what you pay for. I no longer live in Maryland but I still come back here yearly to get my new glasses.“

“The entire team @ Luxottica Optical in the Target Cockeysville MD store is to be commended for their consistent help, recommendations, and service to myself and my wife for many years.“

“Instantly greeted with friendly smiles. Thorough and efficient exam. Very impressed, highly recommend!“

“I was great by Keosha, as soon as we walked in. She was polite and extremely helpful. The office was clean. The doctor was awesome and polite. Overall the best experience ever!!!“

“The doctors and nurses are kind. They listen and answer all your questions. Federal Hill Eye Care is NOT a doctor's appointment you are afraid of.“

“Helen was absolutely amazing! She is patient, kind, and understanding with every situation. As someone who worked as a manager in customer service, she is an absolute gem. Thank you! First experience was the best one. Will be coming back“

“Levin Eye Group were exceptional! They went to great lengths to solve an eye issue and get me the proper medication for the problem. Many thanks“

“I originally went to the location to get my son's glasses adjusted which I had ordered online. My daughter's glasses hadn't come in so I inquired if there was a reason for the delay. One of the workers there, named INDIA, immediately jumped on the case, called customer service and found out that the frames were out of stock. She then worked with customer service to find a similar frame in stock, cleared that with me, and negotiated expedited shipping as well as got me a 15% discount for the trouble and lack of communication from the online side. This type of proactive customer service is a rare find and I definitely appreciated India's initiative, positive attitude, and advocacy.“

“Amazing doctors. And beyond amazing staff. Very helpful with picking out glasses and making sure everything is perfect.“

“A lovely experience as usual! A thorough exam, clear explanation regarding my eye health and changes to my prescription, followed by excellent help to choose frames and great explanation of my vision benefits.“

“Great selection of glasses, especially if tou want something different abd high quality.A little pricey if your paying out of pocket, but its a boutique and well worth it!! Def recommend“

“Popped in just to get my glasses looked at while I was in the area and they were so nice and helpful that I'll happily drive the extra distance next time I need something“

“It’s a great place, everyone is so welcoming. A really wonderful experience with them.“

“Started coming here 7-8 years ago and this place is hands down the best place eye vision center I have ever been to. The staff is so friendly and even when I would come in store after 1-2 years, they not only remembered me, but showed the same fantastic friendly attitude as the first time I came here. Dr. Beveridge is so welcoming and nice when he speaks to you, and takes the time to truly explain something if you don't understand. Everything from the customer service to the actual vision service is top tier.“

“Caitlyn was great! Very knowledgeable and answers all of my questions on the phone before I booked my appt! I arrived and they saw me right on time and when I paid, there were no surprises, just as she told me. Great service all the way around!“

“John gave wonderful personal service. The new glasses came just as expected and he made sure everything was great“

“Best eye care center ever! Dr Josh Gordon is very thorough and knowledgeable of all issues of your eyes. In addition, he is the most pleasurable doctor ever along with the staff! I highly recommend this eye care center!“

“The entire staff at this office was very professional and friendly. Would definitely recommend.“

“The vision examination was extensive and professional. I visited several in mall vision stores without being satisfied with their selection of glasses,, fit, and cost compared to BJs. The in-store Optical Manager was outstanding throughout the entire time of the vision examination to the final selection of glasses.“