Eyewear And Opticians near Rosedale

“Love everything about this place. My daughter Harmonee loves they are professional and clean nice and polite. She felt comfortable to see a eye doctor and to get her first pair of glasses. For her first time to get glasses this was a great experience for her she will never forget it“

“The best all around eye exam/glasses shopping experience I have ever had. Dr. Chan is knowledgeable and made me feel comfortable. The staff was also friendly and helpful. Looking forward to picking up my glasses.“

“I haven't used Pearle Vision in a number of years but am so glad that I decided to return. The experience was amazing! The optometrist conducted a very thorough exam. I loved that he took the time to do the exam and not in a hurry. He answered all my questions and was very engaging. The assistant who helped me pick out my glasses was wonderful as well. She explained my options to me and completed the ordering of my glasses proficiently. In fact, everyone in this particular Pearle Vision were just phenomenal!!“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“The entire team @ Luxottica Optical in the Target Cockeysville MD store is to be commended for their consistent help, recommendations, and service to myself and my wife for many years.“

“Helen was absolutely amazing! She is patient, kind, and understanding with every situation. As someone who worked as a manager in customer service, she is an absolute gem. Thank you! First experience was the best one. Will be coming back“

“From scheduling the appointment to walking out of the door, my experience was pleasant and expedient. Everyone was super friendly, professional and knowledgeable. The doctor was excellent with his 40 years experience! I will definitely return.“

“This was my husband and I first visit here and from beginning to the end of the eye visit everyone was wonderful I will be sending my friends and family here“

“Even if I couldn't see out my new glasses PWO gets 5 stars. Not only are they probably the only shop in Baltimore where the staff doesn't hate their jobs, they seem to absolutely live for vision care. You get meaningful feedback -- Jordan* is patient and will get as wonky as you want, plus he actually designed the frames I picked. I submitted for out-of-network insurance benefit and net I might pay a bit more out-of-pocket than I might elsewhere, but PWO customer service is worth any delta and -- watch out -- optical providers notoriously rig pricing based on carrier reimbursement; here that's not a factor. If you wear progressives, you play roulette with the typical optician; Jordan* fit mine precisely, which is no mean feat. FULL DISCLOSURE: I already had my rx and did not get an exam from Dr Tony, although I overheard customers telling how great she is.

*he won't mind if you call him Elvis“

“Alex knows his business. He doesn't sell cheap frames or cheap lenses. He is bluntly honest. If you can't deal with it don't shop here. He knows what frames will fit the shape of your face, the width of nasal bridge etc. I've been coming here for 10 years and won't go anywhere else. Lenses are extremely high quality. If you want stuff cheap don't come here. You get what you pay for. I no longer live in Maryland but I still come back here yearly to get my new glasses.“

“Instantly greeted with friendly smiles. Thorough and efficient exam. Very impressed, highly recommend!“

“I like to say it was a great experience. Dr. Levin was great. I like to thank Patricia for getting me in ASAP for an exam. The staff is pleasant and kind. I would highly recommend to friends and family.“

“John gave wonderful personal service. The new glasses came just as expected and he made sure everything was great“

“I'm not sure that this diagnosis and testing for eye glasses using teleconference is an effective way to do an eye exam. My first glasses were measured incorrect for reading. I had to have them redone.“

“The doc immediately realized that Johns Hopkins had given me glasses that were far too strong. I got new glasses and sunglasses for a good price and am extremely happy with the entire experience.“

“Great place, the eyeglasses area was very patient on selecting glasses, the doctors are great and easy to understand. I couldn't ask for a better place to go, they are my number one place for me.“

“The doctors and nurses are kind. They listen and answer all your questions. Federal Hill Eye Care is NOT a doctor's appointment you are afraid of.“

“I originally went to the location to get my son's glasses adjusted which I had ordered online. My daughter's glasses hadn't come in so I inquired if there was a reason for the delay. One of the workers there, named INDIA, immediately jumped on the case, called customer service and found out that the frames were out of stock. She then worked with customer service to find a similar frame in stock, cleared that with me, and negotiated expedited shipping as well as got me a 15% discount for the trouble and lack of communication from the online side. This type of proactive customer service is a rare find and I definitely appreciated India's initiative, positive attitude, and advocacy.“

“The staff are so friendly. They made me feel comfortable and welcome. There was a little bit of a mix up about my appointment but they were so kind and accommodating. The doctor was awesome, he was thorough and explained things well. I would definitely recommend them to anyone who needs eye care.“

“Very pleasant service, they did a great job fixing my son Gucci glasses. They were very efficient in time. Price wise , was very reasonable. I recommend Frame mender 110% to anyone that needs the frame fix.“

“I have only been in the store two times, but on both occasions, Laura could not have been more helpful. She fixed my glasses without charge (they were so off balance), even though I didn't purchase them there. On my other visit, she went to herculean efforts to find a pair of clip-on sunglasses even though she was pretty sure nothing she had would quite work. Next time I go, I plan to purchase a pair of glasses!“

“Great selection and wonderful service. Eddy is a seasoned optical professional! Totally great experience from start to finish!“