Eyewear & Opticians in Frederick

“Great staff and team here. Doctor is super friendly and helpful. Loving my new glasses. They have lots of frames to choose from.“

“My progressive lenses actually work and I no longer have to take my glasses off to see my phone! Glasses fit perfect and very comfortable“

“I recently had an appointment scheduled for my annual diabetic eye exam. Overall, the staff was courteous and helpful, but I wanted to share some feedback that could improve the patient experience.

When I received the call to schedule the appointment, I was happy they had availability the very next day. However, I was not informed that my HMO insurance required a referral from my primary care physician before the visit. After arriving, checking in, and spending time at the office, I learned that I would need to reschedule and obtain the referral first.

As a result, I had to take additional time away from work, make multiple phone calls, and make a second trip for an appointment that could have been completed in one visit if I had been notified ahead of time.

My suggestion would be that when appointments are scheduled, patients with HMO plans are reminded to obtain any required referrals beforehand. A simple reminder could save patients a significant amount of time and frustration.

Again, the staff I interacted with were professional and helpful, and I appreciate their assistance. I hope this feedback helps improve the scheduling process for future patients.“

“I’ve never had a better experience buying glasses. I made an appointment last minute and was seen immediately and treated kindly by every staff member I saw. The manager Samantha helped me find frames and was patient the entire time. Never upsold me and genuinely cared that I find glasses I loved for a great price. I will be returning any time I need an exam and would recommend this location to anyone“

“Overall great- great communication, very quick, and they’ve got really nice frames. Definitely recommend!“

“I would like to thank Dr. Nnabue and his team for helping my daughter get the glasses she needed to correct the problems she’s having with blue light. I appreciate the Dr. for adding this feature to her glasses, so she can see better.“