Damage Restoration near Westborough

“Words cannot express my appreciation to MA Restoration, apart from going above and beyond what the job required, to giving advice on other projects and explaining what your rights are when dealing with insurance companies.

I am extremely pleased with the job they did on my kitchen you can't tell that apart of the roof was gone and I wanted to thank everyone involved in the restoration like Steve, Chris and Israel, there were others involved but their names eludes me at the moment.“

“Great crew every day always a clean work site.The guys always explained everything being done.Would recommend Craftech to anyone“

“The guys were great. Very personable and helpful. Alex answered all of my questions and worked efficiently. Even took before and after photos which showed how effective the service was!“

“Steve, Dan, Jr and their team were prompt, professional and detail-oriented. They got all the mess from a tree through the roof cleaned up and covered the flooring for the next phase of rebuilding coming up.“

“My wife is 5 months pregnant and so a flood in our kitchen was the last thing we could possibly want. Serve Pro was amazing throughout this entire process. Nelson and his crew were so professional and thorough it was a huge relief for my wife and I. They walked us through each step and guiding us through the process. When asbestos was found in the lime green floor from our previous owner the manager Damon got involved and his quick and prepared response was fantastic. They even walked through the house with our adjuster! Incredible team!“

“Isaac showed up on time and was very informative and knowledgeable about what areas needed to be removed to remedy damage caused by ice dams“

“The men did a great job
Could you send me a detailed invoice for the payment I made?“

“4/09/25
Luis & Juan just left a few minutes ago after a total catastrophe we had with an overflowing sink on the 2nd floor. They arrived in just over 2 hours from my initial call, surveyed the situation quickly on three floors and started right in with measurements and mitigation. So far the experience has been great. They were calm, but knowledgeable and efficient. They assisted in every way possible. Right from the start, we felt confident that the process was underway and headed in the right direction. They took the time to answer every question as they were working. Our understanding is that after this initial 3 day period to stabilize the situation, further mitigation will be required. Both my wife and I quickly built trust with Luis & Juan and would appreciate if they could continue to be part of our process going forward. We look forward to working with you to completely remedy our unfortunate situation. Thanks! S & K

04/30/25
It has been (3) weeks to the day and both mitigation and removal of all unwanted materials is complete. Luis and Juan were excellent to work with throughout the entire process. They showed up every day and worked diligently, cleanly, and carefully on all the demolition that was necessary. They left everyday with the house picked up and tidy from that days work. We have received daily emails from Kim documenting that days progress and demolition supervisor Wally has been available for any question. Today we met with demolition supervisor Wally and reconstruction supervisor Sean to survey the completion of demolition and start the process of reconstruction. Sean was clear-cut in terms of the process going forward, expectations and time frame. At this point, our experience so far has been excellent! As we turn the page, we look forward to working with Sean and his crew to complete the reconstruction phase and get our lives back to normal. Thank-you! S & K

5/14/25
We received an email yesterday from Kim confirming that our insurance company had received the full proposal of the work to be completed for reconstruction and we are awaiting acceptance to move forward. Again, communication has been excellent throughout the entire process to now. Thanks Kim! S & K“

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