Damage Restoration near Westborough

“The team was fantastic. Great communication, super helpful and open to questions, efficient, and respectful. Would absolutely recommend their services!“

“I highly recommend Craftech for mitigation. Their team responded quickly (on a holiday weekend) to my needs for mitigation given a sewage crisis in a finished basement. Sean was responsive to my many questions without exception. He was available by phone and text throughout the project. Other members of the team included Garry Jr, Josh, Nick, Connor, and Collin W. All were polite, respectful, and sensitive to the magnitude of the situation. They are exemplary representatives of this company.“

“This is the second time we’ve used Stanley Steemer and both times have been excellent. Easy scheduling even on short notice, prompt arrivals, quality work, and easy interactions. We’ve had wood floors, tile floors, area rugs, and sofas cleaned and all have been great. And both visits they identified that I had overestimated the work I actually wanted done and reduced the charges to reflect it rather than knowingly overcharging me which I really appreciated!“

“Called to clean a pre-existing 3 inch drain that had decades of build up of sludge from kitchen sinks and oil. Were not able to snake all the way to the street but got 25-30 feet through. They discussed running a camera through to check it but decided not to in part because the equipment needed wasn’t onsite .“

“Steve, Dan, Jr and their team were prompt, professional and detail-oriented. They got all the mess from a tree through the roof cleaned up and covered the flooring for the next phase of rebuilding coming up.“

“Isaac showed up on time and was very informative and knowledgeable about what areas needed to be removed to remedy damage caused by ice dams“

“Dalton and River did a fantastic job cleaning my couch, loveseat, recliner, hall, stairs, and living room. They worked very well together, and everything looks brand new! They were very respectful of my newly painted baseboards and walls. Very professional and hard workers! Thank you for a great experience!“

“Nelson,Fernando,carlos.
They helped with the cleaning and they were amazing.“

“4/09/25
Luis & Juan just left a few minutes ago after a total catastrophe we had with an overflowing sink on the 2nd floor. They arrived in just over 2 hours from my initial call, surveyed the situation quickly on three floors and started right in with measurements and mitigation. So far the experience has been great. They were calm, but knowledgeable and efficient. They assisted in every way possible. Right from the start, we felt confident that the process was underway and headed in the right direction. They took the time to answer every question as they were working. Our understanding is that after this initial 3 day period to stabilize the situation, further mitigation will be required. Both my wife and I quickly built trust with Luis & Juan and would appreciate if they could continue to be part of our process going forward. We look forward to working with you to completely remedy our unfortunate situation. Thanks! S & K

04/30/25
It has been (3) weeks to the day and both mitigation and removal of all unwanted materials is complete. Luis and Juan were excellent to work with throughout the entire process. They showed up every day and worked diligently, cleanly, and carefully on all the demolition that was necessary. They left everyday with the house picked up and tidy from that days work. We have received daily emails from Kim documenting that days progress and demolition supervisor Wally has been available for any question. Today we met with demolition supervisor Wally and reconstruction supervisor Sean to survey the completion of demolition and start the process of reconstruction. Sean was clear-cut in terms of the process going forward, expectations and time frame. At this point, our experience so far has been excellent! As we turn the page, we look forward to working with Sean and his crew to complete the reconstruction phase and get our lives back to normal. Thank-you! S & K

5/14/25
We received an email yesterday from Kim confirming that our insurance company had received the full proposal of the work to be completed for reconstruction and we are awaiting acceptance to move forward. Again, communication has been excellent throughout the entire process to now. Thanks Kim! S & K“

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