SERVPRO of Southern Worcester County
“4/09/25
Luis & Juan just left a few minutes ago after a total catastrophe we had with an overflowing sink on the 2nd floor. They arrived in just over 2 hours from my initial call, surveyed the situation quickly on three floors and started right in with measurements and mitigation. So far the experience has been great. They were calm, but knowledgeable and efficient. They assisted in every way possible. Right from the start, we felt confident that the process was underway and headed in the right direction. They took the time to answer every question as they were working. Our understanding is that after this initial 3 day period to stabilize the situation, further mitigation will be required. Both my wife and I quickly built trust with Luis & Juan and would appreciate if they could continue to be part of our process going forward. We look forward to working with you to completely remedy our unfortunate situation. Thanks! S & K
04/30/25
It has been (3) weeks to the day and both mitigation and removal of all unwanted materials is complete. Luis and Juan were excellent to work with throughout the entire process. They showed up every day and worked diligently, cleanly, and carefully on all the demolition that was necessary. They left everyday with the house picked up and tidy from that days work. We have received daily emails from Kim documenting that days progress and demolition supervisor Wally has been available for any question. Today we met with demolition supervisor Wally and reconstruction supervisor Sean to survey the completion of demolition and start the process of reconstruction. Sean was clear-cut in terms of the process going forward, expectations and time frame. At this point, our experience so far has been excellent! As we turn the page, we look forward to working with Sean and his crew to complete the reconstruction phase and get our lives back to normal. Thank-you! S & K
5/14/25
We received an email yesterday from Kim confirming that our insurance company had received the full proposal of the work to be completed for reconstruction and we are awaiting acceptance to move forward. Again, communication has been excellent throughout the entire process to now. Thanks Kim! S & K”
