Damage Restoration near Westborough

“Our sincere suggestion to any new MA Restoration customers is this: absolutely trust them, let them do what’s needed, and enjoy the surprises.

We had a severe water leak in our home — a massive, devastating disaster. The MA Restoration team came to help us right away. At first, we only hoped our home could be somewhat fixed and livable again, but they went far beyond our expectations.

We first met Brian, who worked with our insurance company and planned everything out for us. We didn’t have to do anything. During the first stage, the team dried the house, removed wet drywall, flooring, carpets, and tiles, and moved our belongings to dry areas. Books and toys were carefully packed in new boxes. At the end of each day, they cleaned up as much as possible, laid down construction paper so we could walk safely, and kept the house as livable as it could be.

In the second stage, the focus turned to rebuilding. Bill, the project manager, kept us constantly updated by text with status and next steps. Talking with him was always a pleasure—he’s not only professional but also genuinely kind. We could tell he always had one goal in mind: restoring our home to the best possible condition. Bill even took care of many extra requests outside his scope, always with a cheerful “No problem, I’ll take care of it.” We especially love the white grout he chose for our tile floor—it was a perfect choice.

Dustin managed all the woodwork, cabinets, floors, windows, and doors. He even designed our new basement kitchen, which looks wonderful. Despite the hot July/August days, he worked incredibly hard, and his craftsmanship was beautiful and precise. We love the new sill under our sliding door, the window trim he made, and the careful padding pieces he added between tile and hardwood floors.

The contractors MA Restoration brought in were reliable as well. The painters did a flawless job — our walls, doors, and window frames look perfect. The head of the painting crew even went beyond his duties by installing door stoppers and helping with our uneven wall when countertop installers ran into an issue.

It was also a joy to see James again — the very first person who came to help after the disaster. He later returned to handle plumbing, including installing the dishwasher and reconnecting all our appliances. We had been worried about the refrigerator water line, but he fixed it with ease.

To the entire MA Restoration team — thank you. You not only repaired our house but also restored our peace and happiness at home.“

“My wife is 5 months pregnant and so a flood in our kitchen was the last thing we could possibly want. Serve Pro was amazing throughout this entire process. Nelson and his crew were so professional and thorough it was a huge relief for my wife and I. They walked us through each step and guiding us through the process. When asbestos was found in the lime green floor from our previous owner the manager Damon got involved and his quick and prepared response was fantastic. They even walked through the house with our adjuster! Incredible team!“

“Had water damage in the basement. Didn’t realize the extent of damage. Craftech came in and got the clean up done. Everyone on the team was kind and patient. Basement is clean, dry and ready for contractors! Would not hesitate to recommend Craftech to anyone!“

“Dalton came in and cleaned the carpets at our station. They had YEARS of crude and stains and smelled horrendous! He did such an awesome job! They look and smell SOOO much better!! Thank you so much! Highly recommend Nu-England Services Co, INC!“

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“4/09/25
Luis & Juan just left a few minutes ago after a total catastrophe we had with an overflowing sink on the 2nd floor. They arrived in just over 2 hours from my initial call, surveyed the situation quickly on three floors and started right in with measurements and mitigation. So far the experience has been great. They were calm, but knowledgeable and efficient. They assisted in every way possible. Right from the start, we felt confident that the process was underway and headed in the right direction. They took the time to answer every question as they were working. Our understanding is that after this initial 3 day period to stabilize the situation, further mitigation will be required. Both my wife and I quickly built trust with Luis & Juan and would appreciate if they could continue to be part of our process going forward. We look forward to working with you to completely remedy our unfortunate situation. Thanks! S & K

04/30/25
It has been (3) weeks to the day and both mitigation and removal of all unwanted materials is complete. Luis and Juan were excellent to work with throughout the entire process. They showed up every day and worked diligently, cleanly, and carefully on all the demolition that was necessary. They left everyday with the house picked up and tidy from that days work. We have received daily emails from Kim documenting that days progress and demolition supervisor Wally has been available for any question. Today we met with demolition supervisor Wally and reconstruction supervisor Sean to survey the completion of demolition and start the process of reconstruction. Sean was clear-cut in terms of the process going forward, expectations and time frame. At this point, our experience so far has been excellent! As we turn the page, we look forward to working with Sean and his crew to complete the reconstruction phase and get our lives back to normal. Thank-you! S & K

5/14/25
We received an email yesterday from Kim confirming that our insurance company had received the full proposal of the work to be completed for reconstruction and we are awaiting acceptance to move forward. Again, communication has been excellent throughout the entire process to now. Thanks Kim! S & K“

“Had a great experience with the ServPro team. Special shout out to Aaron and Andrew. They were polite and efficient and explained everything that they were going to do before it was completed. I would highly recommend them.“

“On time, very polite & personable, did a fantastic job with my cream colored carpets ! Highly recommend!“

“I had a bad toilet clog (an entire roll of toilet paper stuffed in by a 4 year old). I called Roto-Rooter at 7:30pm on a Saturday and they were there by 9pm. Unclogged my toilet in a few minutes. Very professional and friendly!“

“Following an expansive insurance loss at the home of my elderly father, Paul Davis was recommended for mitigation services. After an extremely painless mitigation, we decided to hire them to complete the renovation. Project Manager Ken Ta was professional and communicative, keeping me on track and involved in both information and decision-making. A renovation of this scope was potentially overwhelming, but Ken successfully guided us seamlessly through the process. Whenever I have hired a contractor to do anything significant, they have always exceeded the projected end date. Not the case here! Ken had projected that a 5 month process would be completed on July 13, and they actually finished 3 days early! Thank you, Ken, for virtually eliminating the stress in what, by all rights, should have been much more difficult!“