Damage Restoration near Hopedale

“I greatly appreciate the responsiveness from the entire team. We discovered a leak in our house and 30 minutes later they were here and became mitigating. They even helped line up a plumber to fix our issue. I definitely recommend them to anyone dealing with a disaster! Thanks DRS. The Wilson Family.“

“Great experience with this team. Tanner was extremely professional and knowledgeable. Easy to work with and very responsive.“

“My wife is 5 months pregnant and so a flood in our kitchen was the last thing we could possibly want. Serve Pro was amazing throughout this entire process. Nelson and his crew were so professional and thorough it was a huge relief for my wife and I. They walked us through each step and guiding us through the process. When asbestos was found in the lime green floor from our previous owner the manager Damon got involved and his quick and prepared response was fantastic. They even walked through the house with our adjuster! Incredible team!“

“Discovering hazards in your home is one of the worst feelings that you can encounter. Especially when they are health hazards. Add to that the stress of discovering them because of an event in your home at the same time. Whoever you decide to work with is a business you hope will relieve the worry and stress.

SMS is that business. They are responsive. They work quickly. They are professional. They are honest. Their pricing in reasonable. And most importantly, their follow up after the work is done is tip-top. I can't begin to tell you how happy my wife and I are with them.

We hope that we never have to see them again (obviously), but if we ever encounter any problems they service in the future, we're already more relaxed about them. That's something you don't find in many businesses who you work with.

There's no other business in this space to consider besides SMS. Steve Timpany, hands down, knows what he is doing.“

“I had Hoffman tree at my house and they did a great job cutting down many trees in my front and back yard , it opened up so much land, and the clean up was quick. The whole process was smooth and easy. I would recommend them and use them again for future projects.“

“I loved this blue dresser, it adds a bright color in my guest room. Michael is very responsible during the process and very friendly. My husband and I was given a tour of this work studio when we picked up the dresser and we both were very impressed by his passion for craftsmanship. They also provided customization for customers who wanted a special look/ design. I will definitely recommend their products and services for anyone who is looking for a unique furniture.“

“4/09/25
Luis & Juan just left a few minutes ago after a total catastrophe we had with an overflowing sink on the 2nd floor. They arrived in just over 2 hours from my initial call, surveyed the situation quickly on three floors and started right in with measurements and mitigation. So far the experience has been great. They were calm, but knowledgeable and efficient. They assisted in every way possible. Right from the start, we felt confident that the process was underway and headed in the right direction. They took the time to answer every question as they were working. Our understanding is that after this initial 3 day period to stabilize the situation, further mitigation will be required. Both my wife and I quickly built trust with Luis & Juan and would appreciate if they could continue to be part of our process going forward. We look forward to working with you to completely remedy our unfortunate situation. Thanks! S & K

04/30/25
It has been (3) weeks to the day and both mitigation and removal of all unwanted materials is complete. Luis and Juan were excellent to work with throughout the entire process. They showed up every day and worked diligently, cleanly, and carefully on all the demolition that was necessary. They left everyday with the house picked up and tidy from that days work. We have received daily emails from Kim documenting that days progress and demolition supervisor Wally has been available for any question. Today we met with demolition supervisor Wally and reconstruction supervisor Sean to survey the completion of demolition and start the process of reconstruction. Sean was clear-cut in terms of the process going forward, expectations and time frame. At this point, our experience so far has been excellent! As we turn the page, we look forward to working with Sean and his crew to complete the reconstruction phase and get our lives back to normal. Thank-you! S & K

5/14/25
We received an email yesterday from Kim confirming that our insurance company had received the full proposal of the work to be completed for reconstruction and we are awaiting acceptance to move forward. Again, communication has been excellent throughout the entire process to now. Thanks Kim! S & K“

“Our sincere suggestion to any new MA Restoration customers is this: absolutely trust them, let them do what’s needed, and enjoy the surprises.

We had a severe water leak in our home — a massive, devastating disaster. The MA Restoration team came to help us right away. At first, we only hoped our home could be somewhat fixed and livable again, but they went far beyond our expectations.

We first met Brian, who worked with our insurance company and planned everything out for us. We didn’t have to do anything. During the first stage, the team dried the house, removed wet drywall, flooring, carpets, and tiles, and moved our belongings to dry areas. Books and toys were carefully packed in new boxes. At the end of each day, they cleaned up as much as possible, laid down construction paper so we could walk safely, and kept the house as livable as it could be.

In the second stage, the focus turned to rebuilding. Bill, the project manager, kept us constantly updated by text with status and next steps. Talking with him was always a pleasure—he’s not only professional but also genuinely kind. We could tell he always had one goal in mind: restoring our home to the best possible condition. Bill even took care of many extra requests outside his scope, always with a cheerful “No problem, I’ll take care of it.” We especially love the white grout he chose for our tile floor—it was a perfect choice.

Dustin managed all the woodwork, cabinets, floors, windows, and doors. He even designed our new basement kitchen, which looks wonderful. Despite the hot July/August days, he worked incredibly hard, and his craftsmanship was beautiful and precise. We love the new sill under our sliding door, the window trim he made, and the careful padding pieces he added between tile and hardwood floors.

The contractors MA Restoration brought in were reliable as well. The painters did a flawless job — our walls, doors, and window frames look perfect. The head of the painting crew even went beyond his duties by installing door stoppers and helping with our uneven wall when countertop installers ran into an issue.

It was also a joy to see James again — the very first person who came to help after the disaster. He later returned to handle plumbing, including installing the dishwasher and reconnecting all our appliances. We had been worried about the refrigerator water line, but he fixed it with ease.

To the entire MA Restoration team — thank you. You not only repaired our house but also restored our peace and happiness at home.“

“Had water damage in the basement. Didn’t realize the extent of damage. Craftech came in and got the clean up done. Everyone on the team was kind and patient. Basement is clean, dry and ready for contractors! Would not hesitate to recommend Craftech to anyone!“

“Mike & Mike were awesome! Super professional and got the job done! I would 100% recommend the both of them!“