Monroe Restoration and Cleaning, Inc.
“When a weather event turns into home damage, you want a prompt response to mitigate and restore your home. We suffered water damage in our kitchen during the coldest days of February 2026. After contacting my insurance carrier, I asked for a listing of preferred contractors that were familiar with the insurance company's software and process. They gave me a name I was familiar with, Service Master. Of the various companies in my area with the Service Master brand, I chose Service Master Monroe Restoration. A representative answered my call. There was a team out the next business day to assist with the control and mitigation of the damage. Next came the restoration part. After getting our schedules aligned, and the right people assigned, Monroe arranged for an electrician to come out and assess any unseen issues with wiring, etc and a flooring expert to determine what the best course of action would be. Our home is over 50 years old and things weren't exactly level and straight anymore. The project scope expanded as hidden damage was found. Luckily, Monroe and State Farm have worked many projects. Having the same estimating software as your adjuster was very helpful. After the final walk-through addressing any punchlist items, I signed off on the completion. Nice job Monroe!Bruce (our foreman) was very considerate and patient with us answering our questions and concerns. Making sure we were satisfied and went the extra mile to ensure it was right. EJ, our project manager, always returned our calls and messages. He kept us informed when there were material delays, scheduling conflicts and overall gave us an added peace of mind that things were going to go well. When there was a problem with replacing our cabinets due to them being discontinued, he stepped up using his cabinetry skills and experience to come up with a solution that appeased the insurance adjuster and made us happy too. He also arranged for their material handlers to come in and assist in moving heavy furniture and appliances around to facilitate a smooth project flow. The project was completed. Clean-up was painless. And we barely had to lift a finger. We were so happy with choosing Monroe and would recommend them for any emergency storm work, insurance repairs/restorations, even general residential contracting. Lastly, every so often I would get a phone call from Jerry O. on how the project was proceeding, if there were any questions to answer, paperwork to complete, problems that might arise. When our insurance adjuster was changed in the middle of the project, I panicked that all the groundwork and information would have to be re-started and explained. Jerry took the ball down the pitch and scored a goal (notice the FIFA comparison?) by keeping close contact with the insurance adjuster and then keeping me in the loop too.
All in all, I would definitely use Monroe again and recommend them highly.”
